Agent Group Setup

191 topics in this forum

1. Bug? - When all agents are unregistered, send calls to

   By Scott1234, January 18, 2019
   • 4 replies
   • 757 views
   • 
   • Scott1234
   • March 7, 2019

2. Call Q service flag logic is inverted to Auto Attendant

   By Scott1234, November 30, 2023
   • 4 replies
   • 198 views
   • 
   • Vodia PBX
   • December 2, 2023

3. v68.0.32 Call Queue Issues

   By jeffreyschneider, October 25, 2023
   • 0 replies
   • 80 views
   • 
   • jeffreyschneider
   • October 25, 2023

4. V69 call queues

   By RichardDCG, August 30, 2023
   • 2 replies
   • 146 views
   • 
   • RichardDCG
   • August 30, 2023

5. New Wall Board

   By SeanKann, June 21, 2023
   • 9 replies
   • 229 views
   • 
   • Vodia PBX
   • July 6, 2023

6. Call Q, needs.

   By Scott1234, April 13, 2023
   • 6 replies
   • 218 views
   • 
   • Scott1234
   • July 4, 2023

7. Call reporting/metrics - queues

   By RichardDCG, March 13, 2023
   • 11 replies
   • 334 views
   • 
   • RichardDCG
   • April 17, 2023

8. No agent has phone registered, agent group with app use.

   By Scott1234, March 28, 2023
   • 5 replies
   • 259 views
   • 
   • RichardDCG
   • March 31, 2023

9. Call Queues - ringing all extensions

   By Brett Morey, September 21, 2022
   • 3 replies
   • 352 views
   • 
   • Desert Dweller
   • March 22, 2023

10. Queue uses default dial plan regardless of what is set in the queue settings

    By RichardDCG, March 14, 2023
    • 3 replies
    • 286 views
    • 
    • RichardDCG
    • March 15, 2023

11. How do I set the number of rings per agent in Call Queues?

    By OND, February 20, 2023
    • 3 replies
    • 159 views
    • 
    • OND
    • February 22, 2023

12. Queues will sometimes skip ringing agents

    By RichardDCG, November 3, 2022
    • 1 reply
    • 309 views
    • 
    • Vodia PBX
    • November 7, 2022

13. How to Manage Call Queues?

    By Technigogo, September 13, 2022
    • 4 replies
    • 294 views
    • 
    • RichardDCG
    • September 15, 2022

14. Callback

    By Henrikt, August 26, 2022
    • 0 replies
    • 335 views
    • 
    • Henrikt
    • August 26, 2022

15. Call transfer to Call Queue

    By WaveVoIP, August 4, 2022
    • 0 replies
    • 166 views
    • 
    • WaveVoIP
    • August 4, 2022

16. Outgoing call stat for agents with multiple group not consistent

    By syukri, May 11, 2022
    • 2 replies
    • 274 views
    • 
    • syukri
    • May 30, 2022

17. Waiting time for each call

    By Henrikt, April 28, 2022
    • 4 replies
    • 319 views
    • 
    • Henrikt
    • May 10, 2022

18. Agent Group call state - Yealink T48+ BLF

    By Vernon, May 17, 2021
    • 11 replies
    • 701 views
    • 
    • execcomm
    • March 23, 2022

19. HTTP GET send Text messaging

    By gokhan, March 18, 2022
    • 8 replies
    • 362 views
    • 
    • gokhan
    • March 22, 2022

20. Queues and Service Flags

    By RichardDCG, January 11, 2022
    • 2 replies
    • 246 views
    • 
    • RichardDCG
    • March 21, 2022

21. Queue report day/week

    By RichardDCG, February 21, 2022
    • 4 replies
    • 445 views
    • 
    • RichardDCG
    • February 25, 2022

22. Queue metrics

    By RichardDCG, February 4, 2022
    • 2 replies
    • 410 views
    • 
    • RichardDCG
    • February 7, 2022

23. Queue statistics

    By RichardDCG, January 12, 2022
    • 4 replies
    • 1.4k views
    • 
    • Support
    • January 18, 2022

24. Agent Groups (Call Queues) -

    By LotharCar, September 9, 2021
    • 1 reply
    • 516 views
    • 
    • Vodia PBX
    • September 23, 2021

25. Bug: when signed in to an agent group and calling from personal mobil, call is stuck in queue

    By fred.bloggs, August 1, 2021
    • 4 replies
    • 611 views
    • 
    • Vodia PBX
    • August 18, 2021