automatic recording only to and from external numbers (no between extensions)

[almoondsllc]

Hello,

I'm testing the automatic recording but I can't get the configuration where the automatic recording and the audio play announcing "this call is being recorded" works only from external and to external number, not between extensions. Can someone help me here? Thank you very much.

 

Regards,

Alessandro Marzini

[Vodia PBX]

The announcement is only made at the beginning when the caller hits a ACD. There is a setting in the ACD for that.

[almoondsllc]

Hi and thank you for your reply. I'm not using any ACD actually, just normal extensions and a DID for inbound/outbound call. I would like to have this configuration:

People calling to DID ---> Auto Attendant ---> extensions : AUTOMATIC RECORDING + ANNOUNCE "this call is being recorded"

For all the other case (so for example internal calls between extensions): NO AUTOMATIC RECORDING / NO ANNOUNCE

 

Thank you

[Vodia PBX]

The Auto Attendant currently simply does not have that feature. What you could try to do is to "recycle" the WAV for the ACD in the AA, and just have it play the announcement in the beginning.

[almoondsllc]

Ok and this solve the problem of hearing "this call is being to be recorderd" also when internal extension call eachother but...those call (internal calls) are still recorded, right?

[Vodia PBX]

You can control which calls are recorded on domain but also on extension level. There is a setting for internal calls, you can turn it off. If they should use the auto attendant for internal calls they would still hear the announcement, but IMHO they should call each other directory without auto attendant anyway.