tanerultanir Posted March 20, 2009 Report Share Posted March 20, 2009 Has anyone tried to integrate with Microsoft CRM? or someone to explain how should I start? Thanks, Taner Quote Link to comment Share on other sites More sharing options...
mattlandis Posted March 21, 2009 Report Share Posted March 21, 2009 hi, if you are using snom phone you could use the flexor cti ($40/user) integration. matt Quote Link to comment Share on other sites More sharing options...
tanerultanir Posted March 21, 2009 Author Report Share Posted March 21, 2009 hi, if you are using snom phone you could use the flexor cti ($40/user) integration. matt Thx, is there a way to send an XML when a call is received by the pbx? I mean, someone calls a company, pbx catches the call and immediately fires an SOAP to my web service... Taner Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 23, 2009 Report Share Posted March 23, 2009 Thx, is there a way to send an XML when a call is received by the pbx? I mean, someone calls a company, pbx catches the call and immediately fires an SOAP to my web service... Taner Did you check this wiki page? http://wiki.pbxnsip.com/index.php/Dialog_State_Notifications Quote Link to comment Share on other sites More sharing options...
tanerultanir Posted March 23, 2009 Author Report Share Posted March 23, 2009 Dialog state notifications is per extension. If a call directed to a certain extension, pbx handler sends a soap info. But I want to catch that info before redirection to an extension. Then I can select the path of the call. Taner Quote Link to comment Share on other sites More sharing options...
tanerultanir Posted April 3, 2009 Author Report Share Posted April 3, 2009 Dialog state notifications is per extension. If a call directed to a certain extension, pbx handler sends a soap info. But I want to catch that info before redirection to an extension. Then I can select the path of the call. Taner I solved this with agent group SOAP support. When an agent group receives a call, sends an XML to CRM... Quote Link to comment Share on other sites More sharing options...
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