MarkW S7 Posted September 4, 2009 Report Share Posted September 4, 2009 Hello, I've been trying to get some music on hold running for our system. (I'm in a hosted multi tenant set up) I take a MP3, use my favorite music editor (WavePad), adjust the amplification of the music to match that of the PBX's default MoH, and save it as 16kBits/s, 8,000Hz, Mono, MPEG Layer-3. The MPEG Layer-3 format is the only format that has the 16/8000/mono format that the PBX wants. But When I place the file in the moh source file and create it in the PBX, all I get is loud static. Any guidance on a music editing program or method for implementing moh? -Mark Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 4, 2009 Report Share Posted September 4, 2009 I've been trying to get some music on hold running for our system. (I'm in a hosted multi tenant set up) I take a MP3, use my favorite music editor (WavePad), adjust the amplification of the music to match that of the PBX's default MoH, and save it as 16kBits/s, 8,000Hz, Mono, MPEG Layer-3. The MPEG Layer-3 format is the only format that has the 16/8000/mono format that the PBX wants. But When I place the file in the moh source file and create it in the PBX, all I get is loud static. Any guidance on a music editing program or method for implementing moh? You need to write it as WAV, 8 kHz mono, 16 bit/sample which is 128 kbit/s. The PBX does not decode MP3 on the fly (also not AAC, WMA or other advanced formats). Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 6, 2009 Report Share Posted September 6, 2009 when you save the file, choose FORMAT: CCCIT u-Law ATTRIBUTES: 8,000 Khz, 8 Bit, Mono Quote Link to comment Share on other sites More sharing options...
MarkW S7 Posted September 9, 2009 Author Report Share Posted September 9, 2009 Excellent, thanks pbxuser911. I've made the adjustments and will be implementing them today. I can't believe I overlooked the cccit u-law formats, it's the same format the Broadsoft uses for their MoH as well. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 9, 2009 Report Share Posted September 9, 2009 I've used Wavepad for all our IVR editing, excellent tool i wish i can find a tool to replace the expensive voice talents Quote Link to comment Share on other sites More sharing options...
MarkW S7 Posted September 9, 2009 Author Report Share Posted September 9, 2009 I've used Wavepad for all our IVR editing, excellent tooli wish i can find a tool to replace the expensive voice talents If you don't mind which version of WavePad do you utilize? Also if you don't mind me asking, are you onsite installations, or a hosted setup like myself? The reason I ask is that our customers are wanting unique MoH's, but of course all that streaming from our core PBX out to the clients can be taxing to the system and network. If your a hosted system how do you go about the MoH? Quote Link to comment Share on other sites More sharing options...
MarkW S7 Posted September 10, 2009 Author Report Share Posted September 10, 2009 If you don't mind which version of WavePad do you utilize? Also if you don't mind me asking, are you onsite installations, or a hosted setup like myself? The reason I ask is that our customers are wanting unique MoH's, but of course all that streaming from our core PBX out to the clients can be taxing to the system and network. If your a hosted system how do you go about the MoH? The settings are working! Thanks. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 10, 2009 Report Share Posted September 10, 2009 version 4.03 we are hosted, we normally don’t have many requests for MOH's per customer.. very few have asked for their own MOH (which are Advertisement MOH's) Quote Link to comment Share on other sites More sharing options...
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