MarkW S7 Posted January 5, 2010 Report Share Posted January 5, 2010 I'll explain my call flow: Hunt Group Stage1: extensions 12sec Final Stage: 900 (Main AA) Service Flag: 960 Service Flag Number: 900 The goal is to have calls ring extensions in the hunt group during business hours 07:30-17:30. Outside of those hours I want the calls to automaticly route past the hunt group's extensions to the AA directly. So now on to my 960 Service Flag configuration. Mode: Day/Night Monday: 00:00-7:30 17:30-23:59 (repeated Wed-Thur) Friday: 00:00-7:30 17:30-23:59 I feel like I'm going about this backwards, but is this the proper set up for this? Thanks in advance -wheezey Quote Link to comment Share on other sites More sharing options...
MarkW S7 Posted January 5, 2010 Author Report Share Posted January 5, 2010 So now on to my 960 Service Flag configuration. Mode: Day/Night Monday: 00:00-7:30 17:30-23:59 (repeated Wed-Thur) Friday: 00:00-7:30 17:30-23:59 Here's a simplified question. The time that is listed in the fields, are these times when the flag is active or inactive? It would be much easier if the time was listed as inactive as it could input the business hours and not have to start at 00:001 and end at 23:59... Thanks -wheezey Quote Link to comment Share on other sites More sharing options...
MarkW S7 Posted January 18, 2010 Author Report Share Posted January 18, 2010 Nevermind. I figured it out solo. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 19, 2010 Report Share Posted January 19, 2010 Here's a simplified question. The time that is listed in the fields, are these times when the flag is active or inactive? It would be much easier if the time was listed as inactive as it could input the business hours and not have to start at 00:001 and end at 23:59... Thats the time when the flag ist not redirecting the calls, business hours, so in other words the service flag is inactive. You are defining the holes in the swiss cheese. BTW IMHO 24:00 should also be okay. We want to make sure that callers can get through at 23:59:30! Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted March 15, 2010 Report Share Posted March 15, 2010 BTW IMHO 24:00 should also be okay. We want to make sure that callers can get through at 23:59:30! You use the word "should", I'd feel better if you had used the word "will" Quote Link to comment Share on other sites More sharing options...
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