mybusinessvoice Posted June 7, 2011 Report Share Posted June 7, 2011 Hi, I'm having trouble with what i think should be a very simple setup i have setup the following, a trunk comes into the system which hits a hunt group Ext 440 which is set up as- Stages: Stage 1 Extensions:101 102 Duration 10 seconds Stage 2 Extensions: Duration Stage 3 Extensions: Duration Final Stage:400(which is a auto attendant) the auto attendant gives the caller 2 options 1 (8101) to leave a message and 2 which forwards to a second hunt group. Extension 441 Stages: Stage 1 Extensions:101 102 Duration 10 seconds Stage 2 Extensions: Duration Stage 3 Extensions: Duration Final Stage:8101 When the call reaches the final stage it disconnects the call it should go to extension 101 voicemail box please help Quote Link to comment Share on other sites More sharing options...
Vodia support Posted June 7, 2011 Report Share Posted June 7, 2011 Can you make sure "Mailbox Direct Dial Prefix:" is set to 8 ? Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 7, 2011 Report Share Posted June 7, 2011 There is a 'max_loop' global parameter on the PBX and the default value for it is 10. Maybe you are hitting that ceiling. If that is the case, you can either increase that value to a higher number (say 25 or 50 or something else) OR you can turn off the loop detection on the Admin->Settings page (and restart the PBX). You will see "Too many redirection loops", in the log file if this is the reason. Quote Link to comment Share on other sites More sharing options...
mybusinessvoice Posted June 9, 2011 Author Report Share Posted June 9, 2011 Where do i find the 'max_loop' global parameter on the PBX Quote Link to comment Share on other sites More sharing options...
mybusinessvoice Posted June 10, 2011 Author Report Share Posted June 10, 2011 I have turned off loop detection and restarted the PBX but its still disconnecting the call Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 10, 2011 Report Share Posted June 10, 2011 No, loop detection is something else (loop outside of the PBX). You can as well just edit the pbx.xml file, which is in the working directory of the PBX where you can find the max_loop parameter. This change will require a restart of the PBX (not as convenient as changing it from the web interface). Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 10, 2011 Report Share Posted June 10, 2011 I have turned off loop detection and restarted the PBX but its still disconnecting the call As mentioned in the last post, the loop detection setting(on Admin->Settings page) is not the right setting for this issue. Sorry about that. But you can change the max loop based the following help link. http://wiki.snomone.com/index.php?title=Global_Configuration_File: Ex: http://localhost/reg_status.htm?save=save&max_loop=50 This method does not require PBX reboot. Quote Link to comment Share on other sites More sharing options...
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