Hitan M Posted July 11, 2011 Report Share Posted July 11, 2011 We are using SNOM One Free edition (PBXCTRL 4025) with Cisco SPA 501 and SPA 303 series phones. I know that Transfer using refer or the buttons on the phone will not work but how do we use the feature code *77(Extension#). We have removed the codes from within the Phone configuration itself and when we press the Hand button (Hold button), we cannot dial any codes. So I will pickup a new line and press *77 to which we hear "This feature is unavailable at this time" I have tried various methods but we are stuck some help would be nice thank you!! Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 11, 2011 Report Share Posted July 11, 2011 There are 2 conditions PBX looks at If the domain level star code *77 is set to call transfer If the sip INVITE comes with *77123, where 123 is the destination Can you double check these? Quote Link to comment Share on other sites More sharing options...
Hitan M Posted July 13, 2011 Author Report Share Posted July 13, 2011 Hi Guys, I solved the issue. It was the local dial-plan on the Cisco SPA series phone it was set to *xx and as soon as we entered *77 it dialed without waiting for the extension after. Simply adding *xxxx allowed us to transfer calls, however the call pickup for any line will not work by dialing *87 we now have to be specific with what extension we which to pickup after *87xx. Thanks for your response. Quote Link to comment Share on other sites More sharing options...
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