CSTA GetAgentState XML

[JuliusSart]

Is there any info available on this command? Request and Response XML would be nice

http://wiki.snomone.com/index.php?title=Epsilon_Geminids_(4.5.0.1090)

 

I'm guessing this is to replace the "paccalls" ajax query which doesn't work anymore. Please correct me if i'm wrong and this is some fault in our settings.

[Vodia PBX]

We also tried that a few days ago--and also did not get any response on the CSTA... Seems something got broken there.

[pbx support]

Not sure what you folks are dreaming about! This is what the GetAgentState request and response look like

 

<?xml version="1.0" encoding="UTF-8"?>
<GetAgentState xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5">
<device>45@domain.com</device>
<acdGroup>73@domain.com</acdGroup>
</GetAgentState>

<?xml version="1.0" encoding="UTF-8"?>
<GetAgentStateResponse xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5">
<agentStateList>
 <agentStateEntry> // max 32
   <agentID>45@domain.com</agentID>
   <loggedOnState>true</loggedOnState>
   <agentInfo>
     <agentInfoItem>
       <acdGroup>73@domain.com</acdGroup>
       <agentState>Ready</agentState> // agentNotReady, agentNull, agentReady, agentBusy, agentWorkingAfterCall
       </agentInfoItem>
   </agentInfo>
 </agentStateEntry>
 ...
 ...
 <agentStateEntry>
 ...
 </agentStateEntry>
</agentStateList>
</GetAgentStateResponse>

[JuliusSart]

We also tried that a few days ago--and also did not get any response on the CSTA... Seems something got broken there.

 

I'm guessing you are referring to the paccalls ? Any idea on when this would get fixed?

[JuliusSart]

 

<?xml version="1.0" encoding="UTF-8"?>
<GetAgentState xmlns=“http://www.ecma-international.org/standards/ecma-323/csta/ed5">
<device>45@domain.com</device>
<acdGroup>73@domain.com</acdGroup>
</GetAgentState> 

 

Thank you! what are these "45" and "73" values? Getting 500 errors at the moment.

[pbx support]

45 is the agent and 73 is agent group as explained in the message that I posted

 

<agentID>45@domain.com</agentID>

 

<acdGroup>73@domain.com</acdGroup>

[JuliusSart]

45 is the agent and 73 is agent group as explained in the message that I posted

 

<agentID>45@domain.com</agentID>

 

<acdGroup>73@domain.com</acdGroup>

 

Sorry for not being clear with my question. is the agentid same as the extensionid seen on the webinterface url [server]/dom_ext.htm?id=24. And the acdGroupId is probably the same as in the url of the group dom_acd.htm?id=30?

[pbx support]

No,it is not that ID. It is the actual agent extension number and ACD account number.