sfields Posted December 14, 2012 Report Share Posted December 14, 2012 Hello, new to the system and the forum here.. Running pbxnsip v4 I have an auto-attendant pointed to a service flag, which I had to set up sort of backwards...its the only way I could think of to set it up so it would act the way I wanted it to, and I have no experience with this sort of thing.... We have a number that I want forwarded off site during business hours, and forwarded to extensions inside our office during off-hours (see? kinda backwards). Its a utility company answering service, so it should ring their business office during on-hours and ring our office off-hours. So "night service" is just another 7 digit number outside our office, and the service flag times are after hours (M-F 00:01-07:59 16:29-23:59, and on weekends 00:01-23:59). So that it will auto forward to the main office during business hours, without the need for a menu. I have the Holidays section all marched out with the dates like it should be...but this last Thanksgiving holiday it was forwarding off site as if it didn't know it was a holiday. I triple checked the dates, checked the PBX to make sure the time/dates were right, and everything looked great...I finally had to set it in manual mode for the weekend and reset it back to Day/Night mode on Monday morning... The holidays line looks like: 01/01 04/06 05/28 09/03 11/22 11/23/ 12/24 12/25 It was 11/22 when I had the problem Im afraid the same thing is going to happen on the upcoming Christmas holiday. Quote Link to comment Share on other sites More sharing options...
sfields Posted December 15, 2012 Author Report Share Posted December 15, 2012 I guess I'm wondering if anyone has any ideas why this happened, and if there's anything else I can do to prevent it? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 15, 2012 Report Share Posted December 15, 2012 I guess the system has the time right (e.g. check the time stamps in the log file). Also there is a extra slash after 11/23; but I think that can also not be the problem. Maybe anything wrong with the space? E.g. instead of a space character a TAB? If the first dates worked fine, then I don't see a reason why the others would not work. Quote Link to comment Share on other sites More sharing options...
sfields Posted December 19, 2012 Author Report Share Posted December 19, 2012 The extra slash was a typo, I didnt copy paste it here, I had to manually copy it. What log file would I check? Where is it located? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.