sudo Posted February 15, 2013 Report Share Posted February 15, 2013 I need a way to pull a report and display in real time, the percent of total calls, per agent group, that do not go to voice mail in a 24 hour period. In other words the percent of live calls that are answered. Looking at the agent reporting, it does not provide this metric. Anyone got any ideas on how I can go about accomplishing this? A thousand appreciations Sudo Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 17, 2013 Report Share Posted February 17, 2013 Hmm. I guess you are aware about the daily stat email, which already contains information about how many calls were answered etc. Is that enough for you? Those emails may even contain the list of calls in the attachment. Quote Link to comment Share on other sites More sharing options...
sudo Posted February 18, 2013 Author Report Share Posted February 18, 2013 Hmm. I guess you are aware about the daily stat email, which already contains information about how many calls were answered etc. Is that enough for you? Those emails may even contain the list of calls in the attachment. The customer wants this info in real time to motivate the teams to answer the most calls live. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 19, 2013 Report Share Posted February 19, 2013 The information is also available from the web interface (agents tab). However I just saw that the columns don't reflect the idle time yet, although the information should be there--just in the wrong column. Quote Link to comment Share on other sites More sharing options...
sudo Posted February 19, 2013 Author Report Share Posted February 19, 2013 although the information should be there--just in the wrong column. "Should be there"? Any suggestion on modifying the xml to reflect this info? Quote Link to comment Share on other sites More sharing options...
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