MattHamilton Posted March 5, 2014 Report Share Posted March 5, 2014 I have been having a lot of issues since upgrading to Snom One 5.1.3 over the Christmas period. The current issue is that call history is not working in either the web interface or UC Client, Call History, Missed Calls and even active calls in the admin interface are all empty. I did attempt to upgrade the latest version last week but had to revert as the service refused to start with the new version installed. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 6, 2014 Report Share Posted March 6, 2014 As we move stuff out of the PBX and into the web client yes it is sometimes a step forward and another step backwards... Did you try 5.2.1? 5.2.0 had a new build environment; 5.2.1 should have it much better now. Quote Link to comment Share on other sites More sharing options...
jgharrison Posted April 14, 2014 Report Share Posted April 14, 2014 Hi I am having the same problem with the missed calls etc. not showing on the web interface, I have updated to 5.2.2 and still no joy, any idea as to when this may be resolved?? Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted April 15, 2014 Report Share Posted April 15, 2014 Fixed. It should work in the next version. Quote Link to comment Share on other sites More sharing options...
jgharrison Posted April 16, 2014 Report Share Posted April 16, 2014 How long until we see the next version released?? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 17, 2014 Report Share Posted April 17, 2014 If you want you can try the 5.2.2a build, which is a snapshot of the latest & greatest (what OS?). We are making builds from time to time for selected OS. If you like to verify that the problem has been solved you are more than welcome to use that version. Quote Link to comment Share on other sites More sharing options...
McFone Posted April 18, 2014 Report Share Posted April 18, 2014 Hi, we update from 2.2.2 to http://snomone.com/downloads/snomONE/version-5.2.2a.xml is not working the update is failed our current OS is Debian 64bit Same problems no history for the calls thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 18, 2014 Report Share Posted April 18, 2014 We did not build for all operating system, but kicked off the Debian64 just a minute ago so you can try that as well. Quote Link to comment Share on other sites More sharing options...
jgharrison Posted April 22, 2014 Report Share Posted April 22, 2014 Hi I have updated to the latest build above and still cannot access any call history when logged in as a user (extension) although the call history is showing on the admin page no problem. I am also wondering if this is also the reason that I am unable to see missed call on the local phones connected to the extension. The CLI is being passed through fine as when a call is in progress you can see a call is waiting and the number shows, however once they ring off and you go back to missed calls there is no number showing?? is all of this at all coincidental?? Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted April 22, 2014 Report Share Posted April 22, 2014 We did fix it but unfortunately somehow the build on the website had not been updated. To confirm that If you look at the build date in Status General, you will see the date much earlier. I am sorry for that, can you please do the update http://snomone.com/downloads/snomONE/version-5.2.2a.xml again and then the check that the build date is from today April 22nd. In this version it should be fixed. Please let us know. Thanks. Quote Link to comment Share on other sites More sharing options...
jgharrison Posted April 23, 2014 Report Share Posted April 23, 2014 Hi That has improved the situation as we can now see the call log in the extensions web login, however it only shows outgoing calls and no missed calls at all?? Again on the admin login it is showing all calls in the call log. Am I right in thinking that this is the same problem affecting the missed calls on the phones themselves?? Best regards John Quote Link to comment Share on other sites More sharing options...
jgharrison Posted April 28, 2014 Report Share Posted April 28, 2014 Hi is there any more news on this issue?? I have 2 customers that are still having problems, and really need to get this sorted as they are considering getting a different PBX. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 29, 2014 Report Share Posted April 29, 2014 We will check this item asap. Best regards Quote Link to comment Share on other sites More sharing options...
jgharrison Posted May 7, 2014 Report Share Posted May 7, 2014 Hi there any further info on this problem?? Quote Link to comment Share on other sites More sharing options...
jgharrison Posted May 14, 2014 Report Share Posted May 14, 2014 Another week has gone by, please can we have an update on this issue!!! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 15, 2014 Report Share Posted May 15, 2014 In the meantime, we are working on 5.2.2c (Debian64 also available). There was some problem with the list processing; maybe it is already fixed but we need to check that again. Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted May 15, 2014 Report Share Posted May 15, 2014 We can't reproduce it the way you are describing it. You say, you can see all calls in the Admin call log including incoming, outgoing and even missed (calls with no duration). But in the user portal you can see only outgoing calls, and nothing in the missed calls? Here in user portal, I see incoming and outgoing calls, so no problem there. In missed calls, I see them from extensions and some trunks but not when the trunk comes through another account like auto attendant, and we are looking into that. But that is not what you describe. Also the missed calls must show on his phone too, right? Because we are seeing them perfectly on the phones. Quote Link to comment Share on other sites More sharing options...
jgharrison Posted May 19, 2014 Report Share Posted May 19, 2014 Hi the pbx is setup with 3 extensions and there is a main sip trunk going to a hunt group where all 3 phones ring together. The phones are 2 Snom 300's and a Snom M9r. The three phones are all set to allow each other access to their mailbox giving a single mailbox essentially. The hunt group rings all 3 extensions 101,102 and 103 and then goes to 8101 voicemail. At present the customer does not see any missed calls on the phones or if we use the portal in user account mode we do not see any listings. However we can see the call history, I assume that the system records missed calls even if they go to voicemail as it always used to. I will be going to the clients premises soon so I will be making some onsite tests as well just to see if there is something they are doing incorrectly. Quote Link to comment Share on other sites More sharing options...
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