Vladlin Posted April 25, 2014 Report Share Posted April 25, 2014 Hello, One of ours domains having issue when they trying to call voicemail or another extension, they hear silent. Regards, Vadimir Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 25, 2014 Report Share Posted April 25, 2014 Check if the call is being forward or the redirection cell phone is activated. It sounds like the call is being terminated out of the system?? Maybe you can post a SIP trace.. Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 25, 2014 Author Report Share Posted April 25, 2014 No redirections. when phone hanged up then it is ringing at destination. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 26, 2014 Report Share Posted April 26, 2014 If you are using 5.2, turn the PCAP logging on for that extension. There you should see in the PCAP what is going wrong (if not send us a link and we'll take a look). Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 26, 2014 Author Report Share Posted April 26, 2014 I am using windows based 5.1.3, because 5.2.2 version just stopped responding and I had to downgrade. instead of connecting directly I would prefer to have an online session. Regards Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 27, 2014 Report Share Posted April 27, 2014 32 or 64 bit? which window flavor are you using? Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 27, 2014 Author Report Share Posted April 27, 2014 I am using Windows 2012 R2 64 bit, but it happened to Linux snomOne appliance too. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 29, 2014 Report Share Posted April 29, 2014 I think a simple sip trace would suffice here, I believe you can upgrade the snomONE plus since it's using Centos 32bit. The article should help setting up the pcap trace on the extension level. http://wiki.snomone.com/index.php?title=Extension_PCAP Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 29, 2014 Author Report Share Posted April 29, 2014 Cannot upload pcap trace will send it thru private message. Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 29, 2014 Author Report Share Posted April 29, 2014 I am unable to update it. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 29, 2014 Report Share Posted April 29, 2014 Send me a PM with the credential to the plus and I will upgrade it for you. Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 29, 2014 Author Report Share Posted April 29, 2014 before we upgrade I need to speak with someone and I need to repair it today, I have a support ticket purchased which was not really used. please call me Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 29, 2014 Report Share Posted April 29, 2014 We will update your ticket and see what can be done tonight. Best regards Quote Link to comment Share on other sites More sharing options...
Vladlin Posted April 29, 2014 Author Report Share Posted April 29, 2014 I receive following notifications with attached file. ATT00001.txt Quote Link to comment Share on other sites More sharing options...
Vodia support Posted April 29, 2014 Report Share Posted April 29, 2014 The log clearly states that the call was terminated by the user before the user tries to authenticate he or herself. Try setting the phone to factory default or provisioning the phone so it can properly make a call. http://vodia.com/documentation/index Check for Provisioning "Request terminated by user" 2014/4/29 12:58:37 Rx: udp:99.231.128.232:61042 (389 bytes) CANCEL sip:821@365bloor.vipros.net;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.26:3072;branch=z9hG4bK-e31fspv6hg5i;rport From: "Marie Zovko - 21" <sip:21@365bloor.vipros.net>;tag=0tqlaj5jdd To: <sip:821@365bloor.vipros.net;user=phone> Call-ID: a5d95f53b352-zx4tmykimcl4 CSeq: 2 CANCEL Max-Forwards: 70 Reason: SIP;cause=487;text="Request terminated by user" Content-Length: 0 Quote Link to comment Share on other sites More sharing options...
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