ndemou Posted November 23, 2014 Report Share Posted November 23, 2014 When a domain is configured to record all calls but a caller external to the PBX calls a callee in that domain and requests not to record his call what can the callee do? Star codes to start / stop recording don't seem to work in this case. (note that by default there is a prerecorded message that informs the caller that his call is being recorded and he can ask for recording to be canceled if he so wishes) (version 5.2.4 (CentOS32) Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 25, 2014 Report Share Posted November 25, 2014 Hi, you can turn off automatic recordin on the extension redirection page. This setting will override the system settings Recording Record incoming calls to extension: Off Record outgoing calls to internal numbers: Off Record outgoing calls to external numbers: Off Record outgoing calls to emergency numbers: On Then the user can use the star-code to turn on/off the recording "ad hoc recording" All the recordings will be found on the users portal voicemail icon. Quote Link to comment Share on other sites More sharing options...
ndemou Posted November 25, 2014 Author Report Share Posted November 25, 2014 Do I understand correctly that if we set things up as you propose the user will have to remember to start recording every time? (If it is so then this is not desirable because users will some times forget it) Quote Link to comment Share on other sites More sharing options...
Vodia support Posted December 1, 2014 Report Share Posted December 1, 2014 Currently we don't have this feature available. only solution I see is the call being deleted from the recording page when the call has ended or the user is not setup for automatic recording as explained above.. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.