McFone Posted June 13, 2015 Report Share Posted June 13, 2015 Hi, after the message greeting1 the system plays a announcement with please leave a message after the tone and you have more options etc.. How switch off the message after playing the mailbox message. We found only this Play envelope information before playing the mailbox message: with no effect. thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 14, 2015 Report Share Posted June 14, 2015 Envelope information is about reading out the mailbox message to the user. Yes, that has no impact. There is a setting "Mailbox explanation prompt" in the mailbox settings of the domain that you might want to try out (see http://www.vodia.com/documentation/domain_voicemail for details). Quote Link to comment Share on other sites More sharing options...
McFone Posted June 14, 2015 Author Report Share Posted June 14, 2015 thanks, to forget the right place to change this Quote Link to comment Share on other sites More sharing options...
woelz1 Posted March 17, 2016 Report Share Posted March 17, 2016 I have a mutual customer that has their voicemail boxes setup to play the Mailbox Explanation Prompt after the mailbox greeting. The issue is, the first two options (# for more options and 0 for the operator) are the voice of the 'canned' PBX lady voice. The third option (Press 3 to connect to the cell phone) is a male's voice and was obviously recorded by someone onsite and put into place. My question is, is there a way to: #1 Have a 'canned' recording say this to the caller If not, #2 Where does one record a NEW prompt for this? Thank you for your time, John Woelz Telecommunication Systems, Inc. Quote Link to comment Share on other sites More sharing options...
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