Lyle Chritton

I've installed Vodia 5.4.1a and confirmed it's up and running from System Status Overview Software-Version: 5.4.1a (CentOS64) Build Date: Jun 9 2016 08:59:12 License Status: Vodia PBX Hosted Please use the information shown on this web page when you request help from the support team. Software-Version: 5.4.1a (CentOS64). Then I installed the latest Vodia Phone from the Google store which was v1.2 dated April 27 2016. Then in the Pbx Url: field I put in "https://servername.domainname.com" and clicked the "Connect" button. Nothing. Anybody get the Vodia Phone to work ?

I stand corrected, I missed the part about it being Hunt groups. Is the * character ignored in Agent Groups as well ?

We have been trying a lot of softphones - Ekiga, Bria 3. Bria 4, Zoiper,. Most are not fully compatible or not bug-free with the Vodia PBX in some way or another. We have issues with BLF, echo, call quality, call presentation and codec issues, and even calls that don't hang up properly at the far end. I have to go into the PBX and manually kill each call (and even sometimes the PBX won't let me kill the call, and I have to reboot the PBX. The softphone technical support ... isn't up to snuff. Having the ability to hookflash star codes (ie work directly with the PBX) helps troubleshoot whether the issue is with the softphone or the PBX. The ability to work with the phone calls directly with the PBX using star codes, rather than through the phone's 'buttons' (which are already programmed and can only be changed by the softphone manufacturer) is crucial for troubleshooting and streamling call flow. So back to my original topic: What is the star code combo to perform an attended transfer ?

We have been trying a lot - Ekiga, Bria 3. Bria 4, Zoiper,. Most are not fully compatible with the Vodia PBX in some ways. The biggest disadvantage is

I haven't tried *, but it should work. Try it. If I remember correctly, extensions are rung in order, lowest number to highest number. We've always specified the extensions because sometimes we need to change the order in which the extensions are rung, especially with staging groups of 4.... My question would be, "Can you combine declaring the ext specifically and use * So "100 101 200 201 105 205 110 210 * " This *should* ring 100 101 200 and 201 in the first staging group, then 105 205 110 and 210 in the 2nd staging group, and finally ring all extensions in the 3rd staging group. Can anyone verify this ?

All I am using is a softphone - no hookflash button, no physical phone to hang up and then pick up again. How would you do an attended transfer with * codes ? (We've established how to do a blind transfer with *77). I can see how a conference call applies towards an attended transfer - how would you do it ? I can see how to put aside a call with Call Park and Call Retrieve, I don't see how you would do a conference call. First off, what's the answer to: " We still need to know how does the "We have something similar for the establishment of a conference call" work ? " and how would that work with star codes ?

First of all, as far as I know, there is no hookflash symbol code available for use with star codes. In fact, there is no real description anywhere for DTMF codes for (Wait,Pause, Hookflash etc) But if there were a symbol code for hookflash, say R, you could, during a call do some interesting things. But hookflash would only work if you're still in the same call that you activated the hookflash. What happens if you hookflash call A, so you're now in the dial tone for Call B ( with call A on hold) and you dial a number in call B and after talking to callee B, call B hangs up. What happens with call A - does it ring back to you ? And rather than having to create a park orbit for every extension, which just may be necessary as an alternative plan to make this work ... We still need to know how does the "We have something similar for the establishment of a conference call" work ?

how exactly does the "We have something similar for the establishment of a conference call" work ? That needs more explaination.

I've tried this with the computers and networks I regularly use and it happens each time, just not at the same time each time (sometimes it's 2:45 and sometimes it 3:15 and sometimes it' 3:45). I am double-checking to see if other users have this issue and if this issue is reproducible from other machines on other networks. Also getting a PCAP of the user logging into the server and they playing back the audio recording is a great idea, but instructions or a how to would be better. It's not like I can turn on PCAP recording for that sort of thing from the PBX server. Thanks

The reason for raising this question is because in the web interface for playing back the audio recordings (ie the audio media panel at the top of the list of recordings): 1) I can't play more than 3 or so minutes of recordings before the recordings just stop, even though there are still 1,2, 5 minutes left of recording to listen to. 2) I can't jump from one part of the audio recording (say the beginning) to the middle or toward the end of the recording. I can only play the recording from the beginning the first time. 3) If I try and re-play the recording after the first time using the audio media panel at the top of the list of recordings, it won't replay. I have to go down to the specific recording and click on the play button to the right of the recording.

Being able to call from a cell or land-line in to a phone number on the PBX, simply entering a username, and then a password, and then be able to review Agent Group recordings. I've had requests from supervisors and clients wanting this feature so they can check how things are going from the road (hands-free or speakerphone) or when they're not in the office. (Internally from an extension, it would be great to be able to dial in to an Agent Group alias., entering a username and password, and then review the recordings.) (Webwise - it would be nice to be able to use WebRTC to check Agent Group recordings with a username and password) I've seen there have been other people asking for the same/similar feature. Lyle Recordings not available from phone Started by Kurt Harnish, Dec 06 2013 07:38 AM How to get recordings out to customers Started by sudo, Dec 05 2013 10:45 AM

Turning PCAP on will get you the why it's happening, but not the quick fix. :-) We had similar problems as well with slow dial-outs and sometimes the following will help, but we, too, are *still* having this issue <sigh> which is, as Vodia Support pointed out, related to those damned carriers: 1st off: If you're in the US, always dial 1+area code + phone number. It never hurts, and sometimes works.. really!. 2nd: This may be DNS-related, and our 50% fix was to : Set "outbound via Proxy" and specify the FQDN and port for the VoIP server, e.g.: sip.domain.com:5060 Set in your topology (if you have it): - If using STUN or ICE, select "Discover public IP address (STUN)" and specify the FQDN and port of the STUN server address, e.g.: stun.stunserver.com:3478 -- if not using STUN/ICE, then just select "None (use local IP address)". Finally in your Transport section (if you have it): - Explicitly specify UDP as the Transport, or possibly TCP, but only if the server supports it. If you do find a fix, please post it. Thanks Lyle

i have lots of recordings that are 2-4 minutes long, and lots of times the recordings will stop playing around the 3 minute mark +/- 30 seconds, even though there is more recording to hear. I have a lot of recordings that are in the 4-9 minute range which I can't finish at all because they stop playing after the 3rd minute. Anybody have a fix for this issue ?

Can you right click on the play recording panel and save the call recording ? I've tried to do this in Chrome and Opera and I can NOT save the recording locally as I was once able to do.

i have lots of recordings that are 2-4 minutes long, and lots of times the recordings will stop playing around the 3 minute mark +/- 30 seconds, even though there is more recording to hear. I have a lot of recordings that are in the 4-9 minute range which I can't finish at all because they stop playing after the 3rd minute. Anybody have a fix for this issue ?