Texc

We are eperiencing the same problem on the firmware 3.4.0.3194. Is there any fix or work around for this as client is not very happy

Call pick up does not work on the latest firmware (3.4.0.3201). When we dial *87 we received an IVR from the PBX said that "this feature is not implemented in the system". On reversing to the previous firmware (3.4.0.3194) it work just fine

this is a bug from the lastest and previous version of firmware (3.4.0.3201 and 3.4.0.3194). We have found that if a call is directed to a hunt group or agent group then it working fine with the handset ringtone setting. However if a call directed directly to an extension then a default ringtone was handed over from the PBX which could not be changed

We have found that this is a bug from the latest firmware release (3.4.0.3201) on reversing to the previous firmware version (3.4.0.3194). The touch tone F is working fine with its default setting

Here are the messages that I can find on the SIP log (Logging level is 9) [9] 2009/10/26 13:17:42: Resolve 6758: a udp 10.1.1.83 5062 [9] 2009/10/26 13:17:42: Resolve 6758: udp 10.1.1.83 5062 [9] 2009/10/26 13:19:16: Resolve 6759: aaaa udp 10.1.1.81 5062 [9] 2009/10/26 13:19:16: Resolve 6759: a udp 10.1.1.81 5062 [9] 2009/10/26 13:19:16: Resolve 6759: udp 10.1.1.81 5062 [5] 2009/10/26 13:20:09: Voicemail from to too short, discarding it [9] 2009/10/26 13:20:09: Resolve 6760: url sip:127.0.0.1:5062;line=1 [9] 2009/10/26 13:20:09: Resolve 6760: udp 127.0.0.1 5062 [7] 2009/10/26 13:20:09: Call a5eb93b0@fxo#f0875f4fe9: Clear last request [5] 2009/10/26 13:20:09: BYE Response: Terminate a5eb93b0@fxo [9] 2009/10/26 13:20:16: Resolve 6761: aaaa udp 10.1.1.82 5062 [9] 2009/10/26 13:20:16: Resolve 6761: a udp 10.1.1.82 5062 [9] 2009/10/26 13:20:16: Resolve 6761: udp 10.1.1.82 5062 [9] 2009/10/26 13:20:27: Resolve 6762: aaaa udp 10.1.1.83 5062 [9] 2009/10/26 13:20:27: Resolve 6762: a udp 10.1.1.83 5062 [9] 2009/10/26 13:20:27: Resolve 6762: udp 10.1.1.83 5062 [9] 2009/10/26 13:22:16: Resolve 6763: aaaa udp 10.1.1.81 5062 [9] 2009/10/26 13:22:16: Resolve 6763: a udp 10.1.1.81 5062 [9] 2009/10/26 13:22:16: Resolve 6763: udp 10.1.1.81 5062 [9] 2009/10/26 13:23:09: Resolve 6764: aaaa udp 10.1.1.82 5062 [9] 2009/10/26 13:23:09: Resolve 6764: a udp 10.1.1.82 5062 [9] 2009/10/26 13:23:09: Resolve 6764: udp 10.1.1.82 5062 [9] 2009/10/26 13:23:11: Resolve 6765: aaaa udp 10.1.1.83 5062 [9] 2009/10/26 13:23:11: Resolve 6765: a udp 10.1.1.83 5062 [9] 2009/10/26 13:23:11: Resolve 6765: udp 10.1.1.83 5062 [9] 2009/10/26 13:23:32: UDP: Opening socket on 0.0.0.0:59398 [9] 2009/10/26 13:23:32: UDP: Opening socket on 0.0.0.0:59399 [5] 2009/10/26 13:23:32: Identify trunk (IP address/port and domain match) 1 [9] 2009/10/26 13:23:32: Resolve 6766: aaaa udp 127.0.0.1 5062 [9] 2009/10/26 13:23:32: Resolve 6766: a udp 127.0.0.1 5062 [9] 2009/10/26 13:23:32: Resolve 6766: udp 127.0.0.1 5062 [7] 2009/10/26 13:23:32: Set packet length to 20 [6] 2009/10/26 13:23:32: Sending RTP for b0fb3d30@fxo#90b3a2e6c8 to 1.1.1.2:2112 [5] 2009/10/26 13:23:32: Trunk PSTN (not global) sends call to account 40 in domain localhost [7] 2009/10/26 13:23:32: Attendant: Calling extension 40 [9] 2009/10/26 13:23:32: UDP: Opening socket on 0.0.0.0:54724 [9] 2009/10/26 13:23:32: UDP: Opening socket on 0.0.0.0:54725 [9] 2009/10/26 13:23:32: Resolve 6767: url sip:40@10.1.1.81:5062 [9] 2009/10/26 13:23:32: Resolve 6767: udp 10.1.1.81 5062 [8] 2009/10/26 13:23:32: Play audio_moh/noise.wav [7] 2009/10/26 13:23:32: Set packet length to 20 [8] 2009/10/26 13:23:32: Play audio_en/ringback.wav [6] 2009/10/26 13:23:32: Send codec pcmu/8000 [9] 2009/10/26 13:23:32: Resolve 6768: aaaa udp 127.0.0.1 5062 [9] 2009/10/26 13:23:32: Resolve 6768: a udp 127.0.0.1 5062 [9] 2009/10/26 13:23:32: Resolve 6768: udp 127.0.0.1 5062 [8] 2009/10/26 13:23:42: Attendant: Timeout (extension) [9] 2009/10/26 13:23:42: Resolve 6769: udp 10.1.1.81 5062 [7] 2009/10/26 13:23:42: Call 27a0924a@pbx#231435015: Clear last request [7] 2009/10/26 13:23:42: Call 27a0924a@pbx#231435015: Clear last INVITE [9] 2009/10/26 13:23:42: Resolve 6770: url sip:40@10.1.1.81:5062 [9] 2009/10/26 13:23:42: Resolve 6770: udp 10.1.1.81 5062 [5] 2009/10/26 13:23:42: INVITE Response 487 Request Terminated: Terminate 27a0924a@pbx [7] 2009/10/26 13:23:42: Other Ports: 1 [7] 2009/10/26 13:23:42: Call Port: b0fb3d30@fxo#90b3a2e6c8 [5] 2009/10/26 13:23:42: Attendant: Redirect to 41 [8] 2009/10/26 13:23:42: Play audio_moh/noise.wav [9] 2009/10/26 13:23:42: UDP: Opening socket on 0.0.0.0:64300 [9] 2009/10/26 13:23:42: UDP: Opening socket on 0.0.0.0:64301 [9] 2009/10/26 13:23:42: Resolve 6771: url sip:41@10.1.1.82:5062 [9] 2009/10/26 13:23:42: Resolve 6771: udp 10.1.1.82 5062 [8] 2009/10/26 13:23:42: Play audio_en/ringback.wav [6] 2009/10/26 13:23:42: Send codec pcmu/8000 [9] 2009/10/26 13:23:42: Resolve 6772: aaaa udp 127.0.0.1 5062 [9] 2009/10/26 13:23:42: Resolve 6772: a udp 127.0.0.1 5062 [9] 2009/10/26 13:23:42: Resolve 6772: udp 127.0.0.1 5062 [7] 2009/10/26 13:23:49: Call ac7cb30d@pbx#1919158502: Clear last INVITE [6] 2009/10/26 13:23:49: Send codec=pcmu/8000 afrer answer [6] 2009/10/26 13:23:49: Sending RTP for ac7cb30d@pbx#1919158502 to 10.1.1.82:11786 [9] 2009/10/26 13:23:49: Resolve 6773: url sip:41@10.1.1.82:5062 [9] 2009/10/26 13:23:49: Resolve 6773: udp 10.1.1.82 5062 [7] 2009/10/26 13:23:49: Determine pass-through mode after receiving response [9] 2009/10/26 13:23:49: Resolve 6774: aaaa udp 127.0.0.1 5062 [9] 2009/10/26 13:23:49: Resolve 6774: a udp 127.0.0.1 5062 [9] 2009/10/26 13:23:49: Resolve 6774: udp 127.0.0.1 5062 [7] 2009/10/26 13:23:49: ac7cb30d@pbx#1919158502: RTP pass-through mode [7] 2009/10/26 13:23:49: b0fb3d30@fxo#90b3a2e6c8: RTP pass-through mode [9] 2009/10/26 13:23:55: Resolve 6775: aaaa udp 10.1.1.82 5062 [9] 2009/10/26 13:23:55: Resolve 6775: a udp 10.1.1.82 5062 [9] 2009/10/26 13:23:55: Resolve 6775: udp 10.1.1.82 5062 [7] 2009/10/26 13:23:55: b0fb3d30@fxo#90b3a2e6c8: Media-aware pass-through mode [7] 2009/10/26 13:23:55: Other Ports: 1 [7] 2009/10/26 13:23:55: Call Port: b0fb3d30@fxo#90b3a2e6c8 [9] 2009/10/26 13:23:55: Resolve 6776: url sip:127.0.0.1:5062;line=1 [9] 2009/10/26 13:23:55: Resolve 6776: udp 127.0.0.1 5062 [7] 2009/10/26 13:23:55: Call b0fb3d30@fxo#90b3a2e6c8: Clear last request [5] 2009/10/26 13:23:55: BYE Response: Terminate b0fb3d30@fxo [9] 2009/10/26 13:25:15: Resolve 6777: aaaa udp 10.1.1.81 5062 [9] 2009/10/26 13:25:15: Resolve 6777: a udp 10.1.1.81 5062 [9] 2009/10/26 13:25:15: Resolve 6777: udp 10.1.1.81 5062 [9] 2009/10/26 13:25:56: Resolve 6778: aaaa udp 10.1.1.83 5062 [9] 2009/10/26 13:25:56: Resolve 6778: a udp 10.1.1.83 5062 [9] 2009/10/26 13:25:56: Resolve 6778: udp 10.1.1.83 5062 [9] 2009/10/26 13:26:02: Resolve 6779: aaaa udp 10.1.1.82 5062 [9] 2009/10/26 13:26:02: Resolve 6779: a udp 10.1.1.82 5062 [9] 2009/10/26 13:26:02: Resolve 6779: udp 10.1.1.82 5062 [6] 2009/10/26 13:26:20: Webserver: Could not read file img/main_logo.gif [9] 2009/10/26 13:28:15: Resolve 6780: aaaa udp 10.1.1.81 5062 [9] 2009/10/26 13:28:15: Resolve 6780: a udp 10.1.1.81 5062 [9] 2009/10/26 13:28:15: Resolve 6780: udp 10.1.1.81

I have checked the configurations. Both of these setting are set to NO and ON by default from the factory. Is there any other configurations that we have missed?

How do you do it?

It's appear to us that this ringtone is stored somewhere on the CS410 and is pass on to the handset when call come through.

Yes, we did the setting within the phone but when calls come through the CS410 still forcing all connected handset to ring with that particular ringtone. .

We also have another problem involving touch tone on outbound calls to PSTN trunk for the same setup of CS410 and 4 Yealink T20P Handset. Internally, we are able to use the button to select options in the IVR menus to access voice mail and other functionality within the CS410 PBX. An audible sound is heard when a number key is pressed for internal functionality within the PBX. However, when we making an outbound call through the PSTN trunk to access another PBX IVR menu ( for example: welcome to.. press 1 for sale 2 for support etc....). If I try to press number 1 key for sale option then there is no audible sound heard on the handset and the PBX at the B end could not recognised the selected option. It look obviously to me that some how the PBX could not send the touch tone option to the B end through the PSTN line. Is there any setting that could modify this compatibility issue as it look like country dependent (AUSTRALIA - GMT +10). Thank you very much for your help.

Hi there, We just installed a brand new CS410 and 4 Yealink T20P handset at a client site and come accross a strange problem. Eventhough that we have set the ringtone in the handset to ring5.wav. When there is a call come in the CS410 is forcing the handset to ring with ring3.wav option. We have tried to setup the handset with other available ring tone options but the CS410 always force the handset to ring with only ring3.wav option. The same problem happened across all 4 connected handsets. Is there any way we could specify the ringtone on the CS410 configuration? Really appreciate if you could help us to modify this as the client find this ring3.wav tone is particularly annoying to him . Thanks very much for your help