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chrispopp

Member Since 10 Mar 2010
Offline Last Active Yesterday, 02:04 PM
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Topics I've Started

Delay in receiving voicemails to email

13 June 2017 - 10:44 AM

Some users are telling me that they receive their voicemails up to 2 hours after they were left. Checking the logs on the mail server does not show any attempts to it. Checking the logs of the PBX shows that all the voicemails were sent together some after an hour.

 

This is the end of the call, timestamp: 20170613094149

BYE sip:5947@64.213.213.213:5061;transport=tls SIP/2.0
Via: SIP/2.0/TLS 192.168.1.175:53333;branch=z9hG4bK-0y9ucpwuj72i;rport
From: "Mikey Closer" <sip:5947@pbx.voipvoip2x.com>;tag=7j24tlqgsa
To: <sip:2222@pbx.voipvoip2x.com;user=phone>;tag=9a496c4278
Call-ID: 313439373336313233333536313034-qwdpkvnj7xak
CSeq: 3 BYE
Max-Forwards: 70
User-Agent: snomD745/8.9.3.31
Contact: <sip:5947@192.168.1.175:53333;transport=Tls;line=nof3hn0x>;reg-id=1
RTP-RxStat: Total_Rx_Pkts=3865,Rx-Pkts=3865,Rx_Pkts_Lost=6,Remote_Rx_Pkts_Lost=0
RTP-TxStat: Total_Tx_Pkts=3874,Tx_Pkts=3874,Remote_Tx_Pkts=3874
Proxy-Require: buttons
Content-Length: 0

And this is the SMTP connection at 2017061311194:

[8] 20170613111945: Send SMTP traffic (122552 bytes)
Subject:Voicemail from Mikey Closer (5947)
Content-Type:multipart/mixed;boundary="b-3buvaue34o23uyaov8fy8g41ry"
From:<noreply@voipvoip2x.com>
To:<mjames@voipvoip2x.com>
Date:Tue, 13 Jun 2017 15:19:45 -0000
MIME-Version:1.0
Content-Length:122299

I changed the mail server and pbx domain for obvious reasons...

 

Is there a limit on a number of emails the system sends out? 


Provide detailed CDR of user imputs of Auto attendant?

09 June 2017 - 10:32 AM

Would like to be to provide a list such as the CDR that would display what callers are dialing in the auto attendant. I checked the CDRs provided by the system and they're very useless. They just say what number called the specific IVR and what time. That's it. But would like to know what options or extensions users are dialing. Any way to achieve this?

 

For example 

 

2:57 4844488888 225 5:12mins

2:59 8494685456 1 15:12mins

 

I see the Extension variable but it's empty value.

 

ivr.png
 

 

This is what I see in the email_ive_cdr.htm

{ssi header Subject}{lng title} {ssi variable date}{ssi header -1-}{ssi oem banner}{ssi header}{ssi file email_header.htm}
<p class="header2Text">{lng email_cdr.htm#intro} {ssi variable date}</p>
<p class="cText">{lng email_cdr.htm#total1}{ssi variable total_calls}{lng email_cdr.htm#total2}{ssi variable total_duration}{lng email_cdr.htm#total3}</p>
{ssi start inline true}
<table class="cText" cellpadding="1" cellspacing="0">
  <tr class="header2Text">
    <td>{lng email_cdr.htm#time}</td>
    <td>{lng email_cdr.htm#from}</td>
    <td>{lng email_cdr.htm#to}</td>
    <td>{lng email_cdr.htm#duration}</td>
    <td>{lng dom_accounts.htm#name_ext}</td>
  </tr>
  {ssi variable history}
</table>
{ssi stop inline true}
{ssi file email_footer.htm}


Phone buttons do not sync on D745 after restart

05 June 2017 - 03:41 PM

I'm having a tough time with getting the Snom D745 to work correctly with the latest Vodia 57, and the firmware is 8.9.3.60.

 

I have 3 agent groups. In this case 315, 254, 255.

 

Create a custom button list for user 207, the phone is provisioned via based provisioning MAC.

 


domain1.png
 
Upon reboot of the phone the buttons do not get synced.
 

domain2.jpg
 
The buttons do not work. Nothing lights up for BLFs nor Agent Groups. After I go back to the extension button list and click on "Save as Custom" the buttons refresh and start working again for a while. 
 

domain3.jpg
 
 
The big problem is that it sometimes loses the buttons even without the reboot. I have tried a lot of different firmware and I'm getting the same issue.

Feature help: Destination for incoming calls

27 April 2017 - 09:43 AM

Hi,

 

Is it possible to use the "Destination for incoming calls:" feature in order to send a specific caller to a different part of the pbx?

 

For example:

If the caller ID of the person calling is 555-555-5555 I want it to go to extension 200. All other calls to the auto attendant.


"Call cell phone when new message arrives:" delay?

30 March 2017 - 12:57 PM

When using the call cell phone when new message arrives, is there a way to increase the delay from 1 minute to something longer? Reason is that you barely have the time to pick up before it rings again.