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timelo

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  1. Hello, I came seeking some help here since I can't find a solution myself. (Sorry in advance for my english.) We have noticed an issue on call forwarding (blind and attented), when we use custom buttons and with multiple lines connected. We are using "Busy Lamp Field (Monitor, speed dial and pickup)" buttons. (We also have tested others types of BLF but the issue is still the same). The problem does not happen if we enter the extension number of the recipient instead of using the custom button or if there is only one line connected on the phone that's making the transfer. Issue noticed on SNOM 760 and 720. Version 8.7.5.13 IPBX : 5.2.4d (Debian64) Situation with a blind transfer (the same issue is noticed with attented transfer) : Phone A receive 2 calls. Call 1 is put on hold and Call 2 is answered. Call 2 needs to be forwarded to an other party Phone B : - Transfer button - Custom BLF button (mapped to the extension number of the recipient phone B ) Instead of transferring the call, a third line is opened and calls the phone B. The 2 first line are on hold. If the tranfer button is dialed again Call 1 and Call 2 are put in communication and phone A loose the lines. Seems like when the transfer button is dialed for the first time and when more than one line is active on the phone, it does'nt display the right menu. The phone displays that the call is on hold and there is a submenu that's proposing to enter in the dial menu. Does anyone have an idea ? Regards, Elodie
  2. timelo

    5.2.3

    Hello, We have updated our system to the new release (5.2.3 Debian64) this weekend. I actually have a problem to add MOH since the update, it seems that the file is not uploaded on the server or not in the right place. I will try to reboot our server during the day, just in case... I wanted to know if anybody had issued the same problem in the 5.2.3 release ? Thank you. Regards, Elodie PS : Sorry for my bad english
  3. A little update in this topic, if anyone is interested. After a lot of tests with the support. We finally found out that the first section in the redirection page might be buggy when using time schedule. But in the second section (GSM) the redirection with a schedule is working just fine. I will keep you posted if I have anything new
  4. Hello Vodia PBX, Sorry for the wait. I sent you by PM all information to access our system. I will be waiting for your answer. Regards, Elodie
  5. Hello. I wanted to know if you made any progress on my problem ? Regards
  6. Yes it was my first verification. The PBX has the right time and date. I made a test with the log on, like I said I would in my previous post. I could see informations about the redirection to the cellphone but I didn't see any informations about the time I put in the fields for the redirection. So I won't post it in here. It's like the PBX doesn't even know I put informations in the fields. Do I have to reboot the PBX or some other thing to enable this feature ?
  7. Hello Vodia support, Thank you for your answer. I already found the proper time format using the information on the doc for the service flags. I tried again with populating the fields for each day of the week like you told me. (Not the field holiday) But it's not working, the redirection works all the time it seems that it does not take into consideration the time I put in the fields.
  8. Hello Vodia PBX, Thank you for your answer, but I already tried the include time and the exclude time option, neither of them are working. I will try to make some tests again today and look at the logs to have more information on my problem. Regards,
  9. Thank you both for your answers. The IPBX is already at version 5.2.2 and I see the fields that you are telling me. That's were I put the time (I have a field for every day in the week and one for holidays.) but it's not working. Regards,
  10. Hello, I'm posting in this forum because I can't find informations on how to setup a time range when I'm configuring a forward on a no answer call. I need to redirect the calls to a cell phone when the user is not answering, only between 08am and 5pm (in french 08h et 17h). The redirection to the cell phone works fine but always, even if I scheduled the time like this : "08:00 - 17:00". Can you tell me if there is a particular way to put a time range ? Thank you in advance. Regards,
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