Hi support!
The main thing that users need is to hold a call, and transfer it. so we should achieve this with the least number of steps and different codes.
If we want to transfer a call, these are the steps we now have to take:
## to put the call on hold
1 to dial a number and then enter an extension end finalize it with #
if the connection is established we have to enter ## again to place this call on hold
to transfer the call we have to enter 2
these are 5 steps to transfer a call...to much.. our clients can't remember them.
my proposal:
# to hold the call
# to dial a number, finalize with #
in call
again # or hang up to transfer
0 to resume
0 to resume
#1 to blind transfer the call, finalize with#
#3 to callback
Transfer
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So if we enter ##103# in a call, we are calling extension 103 while the other call is at hold. if we then enter # or hangup the call is transferred.
hold - resume
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# in call is hold afterwards 0 to resume.
Blind Transfer
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#1103# to blind transfer to extension 103
what do you think?