Hi
I have a problem with the BLF indicators not working, can anyone help?
Running Snom One Version 2011-4.2.0.3958 (Win32)
Using Snom 320's/360's FW 8.4.18
The function keys on each phone are set as follows
<fkey idx="0" context="active" label="" perm="">blf <sip:600@192.168.110.3;user=phone></fkey>
<fkey idx="1" context="active" label="" perm="">blf <sip:602@192.168.110.3;user=phone></fkey>
<fkey idx="2" context="active" label="" perm="">blf <sip:604@192.168.110.3;user=phone></fkey>
<fkey idx="3" context="active" label="" perm="">blf <sip:606@192.168.110.3;user=phone></fkey>
<fkey idx="4" context="active" label="" perm="">blf <sip:608@192.168.110.3;user=phone></fkey>
<fkey idx="5" context="active" label="" perm="">blf <sip:610@192.168.110.3;user=phone></fkey>
<fkey idx="6" context="active" label="" perm="">dest <sip: *87@192.168.110.3;user=phone/></fkey>
<fkey idx="7" context="active" label="" perm="">blf <sip:601@192.168.110.3;user=phone></fkey>
<fkey idx="8" context="active" label="" perm="">blf <sip:603@192.168.110.3;user=phone></fkey>
<fkey idx="9" context="active" label="" perm="">blf <sip:605@192.168.110.3;user=phone></fkey>
<fkey idx="10" context="active" label="" perm="">blf <sip:607@192.168.110.3;user=phone></fkey>
<fkey idx="11" context="active" label="" perm="">blf <sip:609@192.168.110.3;user=phone></fkey>
Make a call to any of the extensions and the lights come on as they should, and the lights follow correctly when they are blind transferred.
Problems occur when an attended transfer takes place,
Example
Call comes into Reception on 600, the call needs to be transferred to 601. 600 places call on hold, dials 601 and informs the user that there is a call for them. The transfer button is then pressed to perform the transfer and the call process is complete, however, the 601 indicator lamp does not illuminate on extension 600. Blind transfer works fine and the indicator light comes on as it should....
Obvious problem with this, as with one of our customers, is that the Receptionist on 600 does not know when 601 has finished on that call, defeating the object of the BLF.
Am i missing a setting somewhere? Is there a different option i can use to get round this?
Thanks in advance.