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sudo

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  1. sudo

    Overwrite Caller ID

    Ive got a domain that I need to modify, Currently, the username is coming through on the CID when you call out of the system. Is there a way on a domain level to globally overwrite the name that comes out? So instead of the username coming through, it would be the company name. I looked under the trunk settings but didnt find anything. Thanks - Sudo
  2. Seems like when some phones reboot, they will re register to the pbx and when others reboot they will not and Ill have to open the ext for mac based provisioning. Seems very inconsistent. Both polycoms and snom phones. Can anyone shed some light on this connundrum? Sudo
  3. sudo

    Transferring to an outside DID

    Haha, They dont want to pay me for a new ext.
  4. Is there any other ways to transfer to an outside DID without using an AA or ext? Ive got a cust that wants to forward out to a cell during a time period. If we use the AA the caller will have to press a digit to select an AA option as the timeout feature will only forward to an internal ext. They want to avoid the caller pressing anything. Are there any other tools or tricks that we can use to forward out to an outside DID?
  5. What PnP config file and what string in that file has the username and password to login to the M9 base station? snom_3xx_phone.xml ???
  6. Well, is this a known issue that was fixed in ver 5.2.2? Can you send me the release notes?
  7. Running ver 5.2.1 now and Im getting complaints from windows users on IE, FF, Crome IE never plays/downloads audio FF/Chrome only works about 25% of the time. Any thoughts as to why?
  8. Is it possible to get a sidecar to work for Polycoms? Is this only available for Snom phone? Can anyprovide me a link to instructions? My searches have not pulled anything up.
  9. Where on the webui do you change the voicemail prefix. The default is 8. ie to send a call to ext 400's vm you transfer to 8400. Ive got a cust that uses the ext range 8XX and I need to change the voicemail prefix.
  10. sudo

    Wrong time on all phones

    Im concerned that we are barking up the wrong tree. Out of the 20 domains I have on this system, this is the only one with a time issue. Whats more is that when I provision a phone to their domain from my office, I get the correct time. This has to be local to their environment. Please correct me if im wrong. What could cause this? A firewall? The cust stated that there has been no changes to their environment.
  11. sudo

    Wrong time on all phones

    Ive got the following: <ntp_server perm="RW">pool.ntp.org</ntp_server> What do I change this to to the PBX the NTP server?
  12. sudo

    Wrong time on all phones

    He says all phones except their m9's have incorrect time. I wonder what gives...
  13. sudo

    Wrong time on all phones

    So I removed the poot.ntp.org and added the port 123. The server field in the NTP section disappeared, leaving only the field for port. There was no asterisk next to this so I assume the service does not need to be restarted. After these changes, we re provisioned the phones and we are getting the same issue. They are not blocking any ports from the PBX and say that they have not made any changes to their network for some time.
  14. Ive got a customer that is remote to the PBX. They are complaining that all the phones are displaying the incorrect date/time. They come up with 5:02pm 1999. I have provisioned a Snom 360 to their domain from my office and it registers with the correct date/time and keeps it. The domain and extension settings are set to the correct time zone (MST). Is the NTP coming from the Snom server or is it being redirected to another NTP server? If so, what one? Any thoughts as to why they are not getting good time and date while at their office?
  15. sudo

    Adding Domain Admin issues

    What do you mean by "an alias name"?
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