metwest

So I worked out it uses the PIN setup in General settings -> Provisioning Parameters So I guess the next question is if I forget to put something in here on a new system, what is the Snom One default PIN it assigns??

Hi Guys When I Auto Provision a new M9R to Snom 5.1.1 it changes the pin. I have also factory reset the M9R and the factory default pin works fine. But as soon as I re-Auto provision again it once again puts in an unknown pin. I have tried the following pins but none of the below work. Extensions PIN System Admin Password Extension Password 0000 1234 Any ideas on why it is changing the pin and what it could be?

I have a similar issue. When I record a file on a customers 5.1 system and try to reload it on the same system or our office 5.1 system via the webui it does not work with the same issue "No File Selected" after uploading Strange thing is, if I download a recording from another customers system that has old 5.0.8 and uploaded it to the same 5.1 systems I have no issue, the recording uploads fine. Bug???

Makes sense. Thanks for the reply.

Hi Guys Any chance of getting some 10,15,20,25,30 second timers put under the "When calling the extension in a hunt group:" drop down box? Reason for the request is a customer wants the extensions to ring in a hunt group but not the cell phone straight away. (As they could be at there desk) One way is typing the cell numbers directly into the hunt groups but this is messy and the "Offer special menu when call is answered on cell phone:" no longer works then. Only other solution so far is to allocate each cell a different extension and put it in another stage in the hunt group. But then this becomes an issue if wanting to use cell twinning in other parts of the programming and is a waste of extension accounts.

Only happens on the newest beta firmware. Snom firmware 8.7.4.8

If Snom keep there promise it should be fixed next update. It works on 870 on 8.7.4.8 with a fix to the provisioning file but sadly I'm getting all keys to work and change color except park keys. (Shared line works though) Waiting for the next stable is taking forever...

Its an error in the handset software they say is going to be fixed next version. Adding the below to an 870 phone provisioning file will give you most function lights back but for some unknown reason, parked calls still do not show orange status. Not sure if you can change the below commands for 7 series phones by using the key led commands instead of vkey. <vkey_red perm="RW">RINGING DND RECORDING PICKUP Red.on Red.pickup Red.park Red.message</vkey_red> <vkey_blue perm="RW"></vkey_blue> <vkey_green perm="RW">CONNECTED AVAILABLE Green.on Green.pickup Green.park Green.message</vkey_green> <vkey_orange perm="RW">HOLDING ON_HOLD PARKED ON CALLING SEIZED OFFHOOK MESSAGE Orange.on Orange.pickup Orange.park Orange.message</vkey_orange>

Hi Snom Its Engin , they are already in your drop down box but your setting are very outdated and they have a few different products with different settings for each. We mainly use the sip in dial product. I understand what your saying about spoofing numbers but the out going numbers we are trying to send are part of the 10 number DID range. Our key system we sell has no such issues and Im certain its only going to be a matter of myself working with Snom and Engin to get the sip headers right. Like stated above , p-asserted works and the DID CID is sent but it breaks incoming calls being rerouted back out of the Snom One. Will get some SIP logs to both parties later today for advice. Should I open a ticket or just PM you?

Hi Mr X Thanks for the info. So I spent the whole afternoon on this and it has fixed one problem and broken another - + When I use P-asserted it works and the DID of the extension is sent on outgoing calls BUT.... - Problem is when using P-Asserted, no calls will redirect back out into the real world. Whether that be to an outside number in a hunt group or an extension redirection set an outside party. The PBX refuses to redirect incoming calls back out of the PBX.

Hi Guys I am having trouble setting the outbound CID of extensions to display the correct DID number on outgoing calls. I have 10 numbers in a DID range (SIP Trunks) with 029***5000 being the DID primary number. Problem is all outbound calls seem to send out the CID of the Primary DID number (029***5000) and not the DID assigned to there extension. Note: Incoming DID call routing is fine, dialing one of the DID numbers will route the call to the assigned extension I assigned in each accounts settings. Version 5.1.0 Debian 64 bit.

Hi Guys I am having trouble setting the outbound CID of extensions to display the correct DID number on outgoing calls. I have 10 numbers in a DID range (SIP Trunks) with 029***5000 being the DID primary number. Problem is all outbound calls seem to send out the CID of the Primary DID number (029***5000) and not the DID assigned to there extension. Note: Incoming DID call routing is fine, dialing one of the DID numbers will route the call to the assigned extension I assigned in each accounts settings. Version 5.1.0 Debian 64 bit.

I tried. It says the member "snom ONE" cannot receive any more messages.

Hi Guys Not sure what happened but went to show a customer the new WAC in our office on 5.010 Beta "o" with Chrome on a PC. And it was a disaster !!! There are no icons next to the number entry box, just empty squares (they still seem to work though) and the live status area is not clearing and doing other strange stuff. Last time I used it (around 5.09) it was limited but worked ok. Any idea when this will be fixed and a little more polished? (really needs click to dial extensions!!!)

Just installed 5.0.10m.xml. Installed fine now on Win32 =) Still has the bug in a domains "General Settings" there is still 2 drop down boxes next to "Park Reminder"

Actually would it be hard to put buttons in the menu.xml? Being able to make a custom button profile with extra buttons and then adding them to the menu.xml (things like a day/night service buttons) would be great in freeing up some buttons on the handset.

Lol...understandable I guess. I had a few good ones. Call recording logs on the handset was one, or extra button keys in there was another. Oh well :-)

Thanks Snom. I actually thought video streaming would be done with a video codec of some kind. Does this also mean it would be impossible to have a soft phone that supports video to show the caller on an 870 screen?

Hi Guys I would like to customize the "menu.xml" file to add some features for customers. Example add a "System Call Log" option in the menu so a person can see the whole systems call log on there handset and dial from it. Is this level of customizing possible for ME to learn and do? Or is this level of customizing not possible for the user.

Windows 32bit on our office system

I can not upgrade our office. Currently on 5.010h beta with windows 32bit trying to upgrade 5.010i Tested our system by reverting back to 010a and then going forward to 010h works fine. Tested our system by reverting back to 010a and then going forward to 010i no luck =(

Hi Guys So I got a request from a customer today to connect a video door phone up to a Snom One System (5.XX) with 870 handsets Seemed like an easy process but when I went to try it in our office system the Video URL settings are all gone !!! Is it gone from all 5.0 versions? Will it be coming back ?

Was looking at this for Android but it has mixed reviews and is a little pricey compared to other soft phones It says it has extension presence. Does this mean I can see on the Bria app the other Snom One extensions including snom handsets busy state like a BLF key? Or does it just show a BLF of other Bria extensions?

Thanks Snom ONE

Is it at all possible for it be considered in a future update? Excluding the above problems - telling customers who use park buttons just to ignore the voice prompt may not be a big deal, but it does make the system seem sloppy. There is no need for it when using the Snom One product as a Small Key System.