Telis Ltd

If you want to dial a user's VM and their extension is 201 you can dial 8201. I seem to remember there being such a short cut to dial a user's mobile from a system handset (i.e. when the mobile number is configured in the system but mobile redirection is off), but I can't remember what the prefix of suffix to the extension is. Does anyone know?

Setting Privacy Indication to No Indication works! It's a shame I can't pass on the original caller ID though. I'll put in a feature request to Gradwell. Thanks very much for your help.

Thanks for getting back to me, I just got back to my desk and I'm trying this again. I tried that but unfortunately it didn't help. I'd done both. The extension is the destination for the trunk. The invite is going out but there is the following line in the logs... SIP/2.0 403 Access denied to SIP Trunk Out I have attached the log files for both a successful divert (i.e. when the redirected extension is called from another local extension) and an unsuccessful log file. CallRedirectionLocal.txt -> Extension 40 calls Extension 42 and is redirected to 07957628799. CallRedirectionFailed.txt -> 0778686338 calls 02031375693 (which is sent to Extension 42) but is not successfully redirected to 07957628799. Any help gratefully received! The trunk is set up for a SIP Trunk with gradwell.com, this config is as follows:- # Trunk 3 in domain pbx.company.com Name: Gradwell Type: gateway To: sip RegPass: ******** Direction: Disabled: false Global: false Display: RegAccount: RegRegistrar: sip.trunk.gradwell.com RegKeep: RegUser: Icid: Require: OutboundProxy: Ani: 02031375693 DialExtension: 40 Prefix: Trusted: false AcceptRedirect: false RfcRtp: false Analog: false SendEmail: UseUuid: false Ring180: false Failover: never Privacy: pai Glob: RequestTimeout: Codecs: 0 8 18 CodecLock: true Expires: 3600 FromUser: Tel: true TranscodeDtmf: false AssociatedAddresses: InterOffice: false DialPlan: Colines: co1 co2 co3 DialogPermission: 40 41 42 CallRedirectionFailed.txt CallRedirectionLocal.txt

Sorry, I forgot about this thread! @Matt Thanks for the offer of help, but I'm after a UK based provider. An industry standard XML file would be a good way of getting better interop. @pbxnsip I switched to a SIP trunk from gradwell and got it working that way. I will try a SIP registration account with Remote-Party-ID or "No hide" and see if it works and post back out of interest however.

I have a problem with cell phone redirection. This is on both our SNOM one phone system and our customers. We are running version 2011-4.2.0.3958 (Win64) and (in case it makes any difference) it is behind a NAT firewall using the IP Routing List method of traversal. If I have an extension and set it to forward calls or ring simultaneously in the redirection settings when I call the extension from another extension it will ring the cell phone. If I call the extension from an external number it will not. Any ideas what might be causing or how I could go about troubleshooting it?

What options do I have in terms of a good UK trunk provider that's been tested to work with snomONE?

Why is the snomONE blue limited to 5 domains? It seems if you wanted to do a hosted set up you would need more then 5 companies per server??

Thank you, it is now working. The server is running AD (i.e. is a domain controller) and these use 389 LDAP by default. I moved the port used by snomONE to 8389 using the pbx.xml file.

OK, I used dependency walker to find the exe's dependencies (it deosn't have many!) and I was missing only one which was also missing on a working machine. So it's not that. However I now get output from the exe, which looks as if it's not binding to a the right IP/ports. Can someone help me interpret this please. C:\Program Files\snom\snomONE>pbxctrl.exe --dir . --no-daemon --log 9 --no-check -ports Starting up [7] 20110125152227: syslog is disabled on the PBX [1] 20110125152227: Starting up version 2011-4.2.0.3958 [8] 20110125152227: Found interface on 192.168.160.1 with netmask 255.255.255.0 [8] 20110125152227: Found interface on 127.0.0.1 with netmask 255.0.0.0 [8] 20110125152227: Found interface on fe80::f451:5da9:ab93:b9bb with netmask :: [8] 20110125152227: Found interface on ::1 with netmask :: [7] 20110125152227: Found time zones HST AKDT AKST PDT PST MDT MST CDT CST2 EDT EST ADT AST NDT NST BST CET GMT+2 TUR GMT+3 GMT+4 GMT+5 GMT+6 GMT+7 GMT+8 GMT+9 CST CAT IST AUS1 AUS2 AUS3 AUS4 AUS5 AUS6 NZST CHAST GMT [8] 20110125152227: Timer frequency is 500 us [1] 20110125152227: Working Directory is C:\Program Files\snom\snomONE [7] 20110125152227: UDP: Opening socket on 0.0.0.0 [7] 20110125152227: UDP: Opening socket on [::] [8] 20110125152227: No from address for sending text email [5] 20110125152227: Starting threads [7] 20110125152227: TCP: Opening socket on 0.0.0.0:80 [7] 20110125152227: TCP: Opening socket on [::]:80 [7] 20110125152227: TCP: Opening socket on 0.0.0.0:443 [7] 20110125152227: TCP: Opening socket on [::]:443 [0] 20110125152227: Could not bind socket to port 389 on IP 0.0.0.0 [0] 20110125152227: FATAL: Could not open TCP port 389 for HTTP/HTTPS [0] 20110125152227: Could not bind socket to port 389 on IP [::] [0] 20110125152227: FATAL: Could not open TCP port 389 for HTTP/HTTPS [7] 20110125152227: UDP: Opening socket on 0.0.0.0:161 [7] 20110125152227: UDP: Opening socket on [::]:161 [7] 20110125152227: UDP: Opening socket on 0.0.0.0:69 [7] 20110125152227: UDP: Opening socket on [::]:69 [7] 20110125152227: UDP: Opening socket on 0.0.0.0 [5] 20110125152227: Set thread affinity to 1 [9] 20110125152227: Resolve 1: discover 1.2.3.4 [7] 20110125152227: UDP: Opening socket on [::] [8] 20110125152227: Trunk 1 (PSTN Gateway) is associated with the following addr esses: 1.2.3.4 [7] 20110125152227: UDP: Opening socket on 0.0.0.0:5060 [8] 20110125152227: Joined multicast group 224.0.1.75 [7] 20110125152227: UDP: Opening socket on [::]:5060 [7] 20110125152227: TCP: Opening socket on 0.0.0.0:5060 [7] 20110125152227: TCP: Opening socket on [::]:5060 [7] 20110125152227: TCP: Opening socket on 0.0.0.0:5061 [7] 20110125152227: TCP: Opening socket on [::]:5061

No, it's not a fix. Even after the service appeared to start I got no logs or response on from a web browser on 127.0.0.1. The service was running in the sense that pressing the refresh button in the services applet reported it as running. After a reboot the problem returned exactly as before. Hmmm... What are the exe's dependencies?

I cross posted. It doesn't use .NET at all?? But it asks you to download the .NET4 framework client profile if you don't have it when you install it!

OK, I think fixed this I manually started the Microsoft .NET Framework NGEN v4.0.30319_X64 service (which should normally start and then stop). After doing this the snomONE service started to work. I guess something was wring with the JIT'er? Anyway no doubt this will be useful to someone.

Thanks! I had already tried that since my last post. I get a message on the command line Starting up And then I immediately get a dialog saying pbxctrl.exe has stopped working. Problem signature: Problem Event Name: APPCRASH Application Name: pbxctrl.exe Application Version: 0.0.0.0 Application Timestamp: 4cb886f2 Fault Module Name: pbxctrl.exe Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4cb886f2 Exception Code: c0000005 Exception Offset: 000000000027243f OS Version: 6.1.7600.2.0.0.272.33 Locale ID: 2057 Additional Information 1: c6fa Additional Information 2: c6fa2117ce5efaa27981222b8ff557f7 Additional Information 3: 5f2d Additional Information 4: 5f2de1d9670c32d34830fe6103767e83 Also no log is generated. I also edited the pbx.xml file with a different log file name containing a $ as detailed at the bottom of this page http://wiki.snomone.com/index.php?title=Quick_Installation. One thing I did this time and last time (I installed this server twice due to this issue) was use Windows updates to install .net4 and the client profile .net4 before I did the snomONE install, could this be the issue?? Also the server is Windows 2008R2 Foundation edition, maybe that is the issue (seems unlikely). The other thing is it's 64bit.

I also tried running the 32bit snomONE software on the same server with exactly the same result. I could really use some help otherwise I'm going to have one unhappy customer on my hands!

Hi, This a new install on a new server. The server is running Windows 2008 R2 Foundation 64bit and is running AD, DNS and DHCP. SnomOne 64bit is the only non-Microsoft software on the server. The snomOne PBX services starts but crashes immediately, the following is logged to the application event log. I completely rebuilt the server, reinstalled AD, DNS and DHCP and it is still happening. If someone tell me where the logs should be I'll post those as well. Any ideas. Log Name: Application Source: Application Error Date: 25/01/2011 11:12:32 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Server-MDH.mdh.local Description: Faulting application name: pbxctrl.exe, version: 0.0.0.0, time stamp: 0x4cb886f2 Faulting module name: pbxctrl.exe, version: 0.0.0.0, time stamp: 0x4cb886f2 Exception code: 0xc0000005 Fault offset: 0x000000000027243f Faulting process id: 0x6ac Faulting application start time: 0x01cbbc80c1b6ab6c Faulting application path: C:\Program Files\snom\snomONE\pbxctrl.exe Faulting module path: C:\Program Files\snom\snomONE\pbxctrl.exe Report Id: 007f1273-2874-11e0-b312-b8ac6f992400 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-01-25T11:12:32.000000000Z" /> <EventRecordID>430</EventRecordID> <Channel>Application</Channel> <Computer>Server-MDH.mdh.local</Computer> <Security /> </System> <EventData> <Data>pbxctrl.exe</Data> <Data>0.0.0.0</Data> <Data>4cb886f2</Data> <Data>pbxctrl.exe</Data> <Data>0.0.0.0</Data> <Data>4cb886f2</Data> <Data>c0000005</Data> <Data>000000000027243f</Data> <Data>6ac</Data> <Data>01cbbc80c1b6ab6c</Data> <Data>C:\Program Files\snom\snomONE\pbxctrl.exe</Data> <Data>C:\Program Files\snom\snomONE\pbxctrl.exe</Data> <Data>007f1273-2874-11e0-b312-b8ac6f992400</Data> </EventData> </Event>