Tim

I'm not sure what this has to do with entering an invalid option in an auto attendant, I am familiar with the timeout options and use them to time out to a general mailbox. Tim

Hi, We have a client that wants the custom Auto Attendant message to replay after the caller enters an invalid option. Currently we are stuck with the only options being dead air after the "you have entered an invalid extension" or the system "Please enter an extension number" prompt. Neither of these options are good options, since if the person entered the wrong option initially, they probably don't know which option was the correct one to enter. Why can't we replay the custom greeting after an invalid option message? My only thought is to create an IVR account with an "You have entered an invalid option" message and send the call back to the AA. Will this cause problems with the loop avoidance technology in the system? Thank you, Tim

Thank you for the link with the new logo size. FYI, the Version 4 Administrator Guide has the old logo size in the white labeling page. Tim

Hi all, We seem to be having 2 problems with the white labeling of our pbxnsip 4.0 server. The first problem we are having is on the new web operator console. The footer values are being white labeled correctly (Copyright, etc) but the logo is still the default pbxnsip logo. Are there additional options in the branding that need to be enabled to make the logo show on this page? Also, in the main User and Administration pages, the logo is being tiled across the top of the page. The logo we are using is 120x30 pixels as specified in the Administrators Manual. Is this the correct size logo? Tim Donahue

We have a client with a PBX (3.4.0) that is using the hot desking feature for their spare phones. When they use the hot desking, the MWI does not come on when they have new voicemails in their mailbox. I thought we had tested this in a previous release and the MWI had worked when we tested it. Has anyone else noticed this behavior? Tim

We are looking for an ATA with support for TLS and SRTP. Can anyone make a recommendation? Thanks, Tim

I have a "pnp_parms" directory with a bunch of .xml files in it, but I do not see a pnp.xml file. Is there a way to make the system spit this file out or where can I download it from? Tim

Hi all, I have a Cisco 7960 phone that I am attempting to provision through the Plug and Play functionality of pbxnsip. I am getting the following error, is there anything I can do to resolve this or is this information hard coded into the pbxnsip software? We are currently using version 'pbxctrl-centos5-3.4.0.3201'. [8] 2009/08/31 22:02:54: Could not identify phone vendor for MAC 00146A4D331A Thanks, Tim

The problem is not resetting the phones. I know how to reset the phones to factory default, the problem I am trying to solve is finding an easy way to change the programming of the phones. We are currently trying to do this with a Snom phone. Here is an example of what I am trying to accomplish, I want to take the phone provisioned for extension 120 and changing it so it is provisioned for extension 125. As previously stated, this was easy when the programming was based on the MAC address, you removed the MAC address from extension 120, added it to 125, and rebooted the phone. Is there a procedure that we can use to change the extension the phone is provisioned to, without actually interacting with the phone once its been setup to be provisioned from the pbxnsip server? Tm

We are not removing the old account, just changing the extension that the phone is associated with. We already use the username based provisioning, which is turning out to be the problem. When the provisioning was based on the MAC address, changing the MAC address to a new extension would reprogram the phone with the new extension. Now somehow we have to change the username that has been programmed into the phone. Tim

We are currently running 3.3.1.3177 on CentOS 5 for a hosted PBX for one of our clients. We are using the PNP configuration for the phones and have a phone that we need to reprogram for a new extension. Short of having the client send us the phone for reprogramming, is there a way for us to change the account the phone is associated with? Tim

Hi all, I have a system that I was looking at upgrading to 3.4.0.3201 later this week, this system is currently on 3.3.1. Does anyone know if there are any changes that I will need to go back in and make to the accounts after the upgrade, or will this be a seamless upgrade where everything "Just Works" after I am done? Thanks, Tim

We are in the middle of a staged rollout for a client, and we had to update to 3.3.1 to resolve some voicemail problems the client was experiencing. Now when we try to auto provision the phones, the PBX is not providing the provisioning information. I found the thread explaining that we need to setup the HTTP Client User and Password in the phone, but when it attempts to pull the config, the setting-files parameter is blank. <?xml version="1.0" encoding="utf-8" ?> <setting-files /> Can anyone explain what the problem is that is causing this, and how we can resolve it so we can ship the next batch of phones that are due to go out today? Tim

We are running pbxctrl-centos5-3.3.1.3177 Tim

Is it possible that in the future an option in either the 'Remote Party/Privacy Indication' or the 'Rewrite global numbers' field, I am not sure which this would be applicable to, that sets the trunk to 'Send extension', instead of sending the ANI? Tim