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Henrikt

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About Henrikt

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  1. Henrikt

    Reporting on AA selection - ( my ref: 992124 )

    If you use the ACD instead of huntinggroups, you can use the function “Send daily CDR report to:” for both ACD groups. Then you get two e-mail for midnight, where you can see all calls for ACD 1 and ACD 2. this is the easy way to get the stat :-) best Henrik
  2. Henrikt

    Phone access user

    Hi, Have you tryed to change the pnp in the customize under the extensions. Here you can make difference password for each phones.
  3. Henrikt

    Phone access user

    If you want to use 3-party CTI for the Snom Phones you only need to change this pnp for the Snom phones under templates <http_user perm="RW">admin</http_user> <http_pass perm="RW">password</http_pass> It works for me
  4. After update to version .57 the Snom phones rebooting when i save the buttons. This is a big issue in that case, where i use the internal switch in the snom phones, because the computer there are connected to the Phones mist the network under rebooting and the application running on the computer are going down, so my customer need to reboot the application. Are there a workaround for this rebooting ?
  5. Hi, I have a setup with 2 locations, where all phones works fine on main location(where the PBX are placed), but on the other location where i use a VPN connection my Snom D725 prov. the PBX and i can make outgoing calls internal and external without any problems, but if i call the phone, the system say the extension are busy. I have on the samt location install a Gigaset Pro (UDP) and it´s work fine. Anyone have a idea to solved this issue... PBX version 5.5.0 64bit, Snom D725 8.7.5.35, DND Off and no forwarding. Thanks in advance Best Henrik
  6. Henrikt

    Agent Timeouts

    It can be "Maximum call duration" setting up under Admin -> Settings -> General -> System.. Here you can change the maximum call duration
  7. I got the problems after i upgrade my iphone to iOS10 and my mac when i upgrade to Sierra.
  8. Henrikt

    snom deskphone PNP support

    Update : i use a D375 also with out any problems. The phone provisioing fine.
  9. Henrikt

    snom deskphone PNP support

    Why don't use Snom D765? I have a D765 with some customers without any problems. Vodia V5.4.0
  10. Henrikt

    Provisioning from WAN

    Last update before weekend. :-) If i change TCP port from 5060 to 5080 and setup transport=TCP port 5080 on outgoing proxy it´s look like it´s works fine... so i think it´s a issue with port 5060..
  11. Henrikt

    Provisioning from WAN

    Sorry.... but to solved the one-way-audio i try to setup transport to TCP or UDP, but it dosen´t work.. If i change to back TLS on port 5061 it´s works fine with the buttons and dial-out, but with the issue as one-way-audio sometime.
  12. Henrikt

    Provisioning from WAN

    Last update :-) After reset the snom_3xx_phone.xml it´s woks in my setup :-) Thanks for your support..
  13. Henrikt

    Provisioning from WAN

    Update I have reset "snom_3xx_phone.xml" to default and then the phone provisioning fine and the functions keys works. :-) But some time i only have one-way-audio. This issue i normal solved with change <user_outbound idx="{lc}" perm="RW">{outbound-proxy snom_transport}</user_outbound> to <user_outbound idx="{lc}" perm="RW">sip:192.168.1.200:5060;transport=tcp</user_outbound> where 192.168.1.200 are the PBX. This solution i can´t use with the remote provisioning. Are there a way to change the TLS to TCP? because TCP works each time..
  14. Henrikt

    Provisioning from WAN

    I reset the phone and delete the delete the folder. Setup the Settings URL and reboot the phone. Now the buttons works but in the display i see a note "Reboot required" In the generated\11 i have this files: history.txt, snom_3xx_phone-MAC ID, snom_320_buttons-MAC ID, snom_firmware-MAC ID and snom_models-MAC ID. i use a Snom 375 with firmware 8.9.3.50 and a Vodia PBX 5.4.0 Win64 bit Now i reboot the phone and the buttons are not working again.
  15. I have the same issue. I can´t see the VoIP Providers from my iphone, ipad or MAC using Safari It´s works with chrome on my MAC, but not Chrome on my iphone.
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