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About Vernon

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  1. Hello, I was just reviewing the button list under version 60.2 and i see it's lacking the MWI (Message Waiting Indicator). Has this been shifted into a different functionality or system menu? According to: https://vodia.com/documentation/buttons the MWI should be present but i just do not see it. Also i noticed under Mailbox -> Call Cellphone/ Call Supervisor, the number of attempts have a drop down, but once you save and refresh the page the attempts go to 1 attempt. Is this just a visual bug or does it still update to the correct amount of calls? Same as above testing on Version 60.2 / Windows.
  2. Vernon

    WebRTC No Audio

    Definitely has the webRTC support under the status. Quick question, the domain certificate i'm using is for all domains for example *.domain.com. Should i instead just get a temporary one specifically suited for my test domain?
  3. Vernon

    WebRTC No Audio

    Thank you for your response, I'm familiar with how to resolve one way audio issues between devices. Most notorious ones are with SIP ALG, double NAT's, and firewalls. However this is a test server with no firewall rules or any complicated setups. I'm assuming though when the call is made via the user portal the RTP range that's used is the one under SIP -> Audio? I've never used WebRTC before so i'm not particularly familiar with how to troubleshoot it.
  4. Vernon

    WebRTC No Audio

    Hello, Was wondering if you could provide any insights on how to resolve no audio on calls made via the user portal. I tried following all the necessary steps, i have a domain certificate, using chrome, and i have logged in via HTTPS. I'm able to make the call go out and i'm able to put the call on hold with the MoH kicking in, but no audio between users. Currently using v59.8 on Windows. Any insights would be helpful, thank you.
  5. Yeah i meant GAPS with the Snom PBX not with the phones . I had the same scenario of having to add the MAC's into the GAPS beforehand. Thank you for taking the time to respond, i guess you and i had similar experiences with it. I'll be on the lookout for when the special feature hits.
  6. Has anyone had luck integrating the GAPS with Snom? I was trying to integrate it via the Phones -> Settings -> Provisioning Server Redirection section with the username/password for the account. Tried inputting a MAC for one of the grandstream phones on a test extension but it didn't seem to create any records on GAPS. I was testing this on the 56.0 release of Vodia.
  7. Vernon

    Agent Group - Recorded Calls

    Hello, Thanks for replying. I do see agents sometimes appearing during the general recorded calls section but that seems to occur only if someone dials an agent (extension) directly. In regards to the Agent Group it never seems to show up even though that information is technically present during the call log. See below for example. Agent Group Call Log: Time From To Agent Waiting Time Ring Time Talk Time (Hold Time) 9/21 1:53P "Anonymous" <sip:anonymous@domain.domain.com> "Center" <sip:Telephone#@domain.domain.com> "Jaime" <sip:224@domain.domain.com> 00:15 00:06 02:20 00:44 Agent Group Recorded Calls: Start From To Agent Play 9/21/2016, 2:10:20 PM Anonymous (anonymous) Center (Telephone#) ## Sorry for the poor formatting i simply copied and edited the data. ## indicates no data. So there are multiple agent groups and all the agents are logged into them. The call flow is designed so that all calls go through the agent groups. I'm looking for guidance on how to have the Recorded Call section properly show the Agent/Extension involved in the call as the PBX clearly has this data but is not displaying it in other sections. Thank you
  8. Hello, I'm looking at the agent group account and noticed that under Recorded Call section there are the following outputs: Start From To Agent Play Everything but the Agent is being displayed in the CDR. When i go into the Call Log i can see that there's data for every field but the recorded call section doesn't display the agent involved in that call. My question is, what would i need to modify for the Recorded Call section to display the agent? PBX is version 5.5.0 Thank you.
  9. Vernon

    Snom 720 CO Lines

    Update: I have been playing around with some of the firmware's and decided to use the patch version It seemed to have fixed the phone from taking an extra CO line for an incoming call from an attendant. Just out of testing sake i did put back the latest firmware and the same issue came out. So it would seem to be a firmware related nuisance. Hope this helps to whoever else runs into the same issue.
  10. Vernon

    Snom 720 CO Lines

    Hello, I noticed a rather weird issue with the Snom 720 and the CO lines when an auto-attendant is involved. The scenario goes like this: A call comes in and hits the attendant. On all the phones the first line lights up as they await for the caller to choose the option on the AA. Once a call is made to say ext 221 (Snom 720) the user of the phone now sees two co lines being used, but this is still the only call on the system. This type of scenario doesn't occur when a Snom 320 is involved, only the first line gets lit up during the entire call flow. Is there a feature or setting that's causing the Snom 720 to use two buttons instead of one for a single incoming call? I was able to circumvent the system from taking the second CO line button by creating a private line but unfortunately that is one too many lights for some individuals. Edit: Forgot to mention the firmwares. Snom 720: Snom 320: PBX: 5.3.2.a Thanks for your time.
  11. Hello, I'm wondering if the SIP ip replacement list can accommodate dynamic IP's. It worked like a charm when using static IP for replacement but the customer has a failover connection for the secondary internet that's not on a static IP. So when the fail over kicks in we get one way audio. So my question if it's possible to do the sip replacement with a dynamic IP. I looked at the wiki entry (http://wiki.snomone.com/index.php?title=SIP_Ports) and it doesn't mention this and i have a feeling it's not possible but it doesn't hurt to ask. Running the Vodia PBX on 5.4.0. Thanks for your time.
  12. Vernon

    Inter-Domain dialing

    Hello, I need some help setting up inter-domain trunks/dial plans. I tried going over the wiki and there is a big wealth of information but i still need a little bit of help. Here is my scenario. I have a PBX with two domains. Domain A and domain B. I want to be able to dial within these two domains interchangeably by using prefixes. So for example to reach Domain B from Domain A use prefix 7. To reach domain A from B use prefix 9. Some of the extensions are overlapping so hence the prefix, i was trying to use the pattern from this wiki page: http://wiki.vodia.com/index.php?title=Dial_Plan_Inter-domain But i noticed that wiki is based on the 4.5 PBX and version 5 uses a different method. Which is here: http://wiki.vodia.com/index.php?title=Vodia_PBX_V5_inter-domain_dialing Is it possible to recreate the 4.5 scenario by using the prefixes? Creating a +10 digit for each domain extension as outlined in the wiki is rather tiresome when having to deal with 100+ extensions. How would the dial plan/trunk setup look like? Based on the wiki the recommendation is to create a dummy PBX with the global trunk and then use country/10 digit codes that searches for the correct PBX. The only work-around to what i've found so far is to create a unique IVR/calling card node and use it as a means of dialing through the respective domains. Would you be able to provide any insight on how to create the inter-domain dialing with prefixes? Is that even possible on version 5? Current PBX is 5.3.2
  13. Vernon

    Phone dialing *60 by itself

    I noticed in the starcode section 00 to 60 is reserved for speed dials, but they don't have any setup on the PBX or on the phones. They do have a park orbit setup, however so do other customers but these starcodes don't show up in their PBX call logs. These starcodes also show up on the phone's web interface as a dialed call. Why would a phone dial interbal PBX codes? Is there a specific scenario that generates these codes other than picking up specific calls?
  14. Vernon

    Phone dialing *60 by itself

    Hello, I have run into an odd issue. Our customer has about 13 Snom 320's all running firmware version 8.4.35 and they are experiencing a lot of dropped calls on incoming and outgoing calls. The PBX is on a 5.2.5 CentOS system. So far this is the only domain on this server experiencing these issues. I've worked to replace nearly every aspect of the network save for the phones and the issue is still occurring. The only thing i've noticed in the logs is that the phones occasionally send random *60xxxx codes that don't make sense. I've checked with the customer and they are not dialing these *60's by themselves and appear in both PBX's call log and phone log. I was hoping you could give me any insight as to what the issue is, i believe that if i can solve the cause of these *60 occurring then it would resolve the dropped call issue. Attached the txt, with the *60 occurring in the logs. Thanks in advance for your help Snom320 - Starcode 60.txt