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Tom Waterman

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About Tom Waterman

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    St. Johnsbury, VT
  1. Hey everyone, I am looking for a way to do this. have a standby pbx waiting to go if server 1 crashes. I read this thread: http://forum.snomone.com/index.php?/topic/3910-pbxnsip-installed-on-redundant-computers/page__p__16858__hl__redundant__fromsearch__1#entry16858 But there is no example of how to configure this anyone have any idea? Regards, tom
  2. Tom Waterman

    Link in emails no longer work to dial missed calls

    \ Sorry my bad. :-) I did see the message and make a quick reply to it just now.
  3. Tom Waterman

    Link in emails no longer work to dial missed calls

    Can you tell me if there was a problem with the link? Tom
  4. Tom Waterman

    Horrible static when unmuting.

    I am not sure I can tell the president of the company sorry you need a new phone. Is there anyway to upgrade this via firmware? I have an 870 on my desk does that suffer from the same issues? thank you for all the help. Tom
  5. Tom Waterman

    Horrible static when unmuting.

    Ok so here I have a snom 820 running firmware ver snom820-SIP 8.4.22 55096 with PBXnSIP version 2011-4.2.0.3981 (Linux). When someone places a person on mute everything works fine. They can stay on mute forever. However, sometimes when the unmute themselves the phones plays very loud static to everyone. It happens randomly but often. Any thoughts would be greatly appreciated. The owner of the company has one and is now asking if I should find him a different phone. Please help.I have also posted this in the snom phone forum. I am not sure it is a PBX problem but I have had it with different versions of Snom phones. Regards, Tom
  6. Tom Waterman

    Unable to change voicemail greeting

    I am using a PBXnSIP version. and I see this is a 32 bit Windows version so I can install on the site and provide feedback. Tom
  7. Tom Waterman

    Unable to change voicemail greeting

    Ok folks I upgraded this client to 4.2.1.4025 (Win32) last week because they were having issues with the voicemail getting cut off. Now I have a new problem. The user can't change her voicemail greeting. Well let me rephrase that. She can log into her voicemail and record a new greeting and select that greeting. You can log into her web portal and go to the mailbox and play the message and it works fine. However when you call the extension the PBX plays the file from the day before. The only thing that corrects this is a restart of the service. Please help. Regards, Tom
  8. Tom Waterman

    voicemails get cut off

    I have a customer whose voice mail that is sent to her in email gets cut off. The email time is right. but when you listen to the file the end is missing. One example is 56 second voicemail that has only 37 seconds of audio. The length of the voice mail setting is 5 minutes so I know that is not cutting it off. Anyone have any idea? Regards, Tom
  9. Tom Waterman

    BLock HHTP on Outside interfect

    Hello All, I have a pbx the has two interfaces. One is connected directly to the internet and the other connects to the local phone VLAN. It is all in its own seperate little network. I want to permit traffic to the inside interface which I have already done. I just want to make sure that no one can HTTP to the outside interface, with out turning on the firewall in the OS. Is there a way ti limit just http access to the outside interface? thank you! Tom
  10. Tom Waterman

    BLock HHTP on Outside interfect

    Hello All, I have a pbx the has two interfaces. One is connected directly to the internet and the other connects to the local phone VLAN. It is all in its own seperate little network. I want to permit traffic to the inside interface which I have already done. I just want to make sure that no one can HTTP to the outside interface, with out turning on the firewall in the OS. Is there a way ti limit just http access to the outside interface? thank you! Tom
  11. Tom Waterman

    Link in emails no longer work to dial missed calls

    I sent the PM today. Sorry for my slow response we have just been slammed here the last couple of weeks. tom
  12. Tom Waterman

    Link in emails no longer work to dial missed calls

    Any word on this thread? I have a customer who is a little upset.
  13. Tom Waterman

    Use a ringtone on the Snom 370

    Ok help me out here a little bit. Here is the default ringtone.xml Can you please show me what needs to be deleted? <?xml version="1.0"?> <ringtones> <tone name="custom1"> <!-- vendor snom off --> <vendor ua="Polycom.*">Custom 1</vendor> <vendor ua="Cisco-.*"><Bellcore-dr4></vendor> <!-- vendor snom on --> <vendor></vendor> </tone> <tone name="custom2"> <!-- vendor snom off --> <vendor ua="Polycom.*">Custom 2</vendor> <vendor ua="Cisco-.*"><Bellcore-dr4></vendor> <!-- vendor snom on --> <vendor><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom3"> <!-- vendor snom off --> <vendor ua="Polycom.*">Custom 3</vendor> <vendor ua="Cisco-.*"><Bellcore-dr4></vendor> <!-- vendor snom on --> <vendor><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="custom4"> <!-- vendor snom off --> <vendor ua="Polycom.*">Custom 4</vendor> <vendor ua="Cisco-.*"><Bellcore-dr4></vendor> <!-- vendor snom on --> <vendor><http://127.0.0.1/Bellcore-dr4></vendor> </tone> <tone name="internal" type="internal"> <!-- vendor snom off --> <vendor ua="Polycom.*">Internal</vendor> <vendor ua="Cisco-.*"><Bellcore-dr2></vendor> <vendor ua="Grandstream HT-.*"></vendor> <!-- vendor snom on --> <vendor><http://127.0.0.1/Bellcore-dr2></vendor> </tone> <tone name="external" type="external"> <!-- vendor snom off --> <vendor ua="Polycom.*">External</vendor> <vendor ua="Cisco-.*"><Bellcore-dr3></vendor> <vendor ua="Grandstream HT-.*"></vendor> <!-- vendor snom on --> <vendor><http://127.0.0.1/Bellcore-dr3></vendor> </tone> <tone name="intercom" type="intercom"> <!-- vendor snom off --> <vendor ua="Polycom.*">Auto Answer</vendor> <vendor ua="Cisco-.*" type="call-info">auto-answer=0</vendor> <vendor ua="optiPoint .*" type="call-info">auto-answer=0</vendor> <!-- vendor snom on --> <vendor ua="snom.*" type="call-info"><{from-uri}>;answer-after=0</vendor> <!-- vendor snom off --> <vendor ua="Linksys.*" type="call-info"><{from-uri}>;answer-after=0</vendor> <vendor ua="Aastra.*" type="call-info"><{from-uri}>;answer-after=0</vendor> <vendor ua="Yealink.*" type="call-info"><{from-uri}>;answer-after=0</vendor> <!-- vendor snom on --> <vendor type="answer-mode">Auto</vendor> </tone> </ringtones>
  14. Tom Waterman

    Constant hacking

    Colin a few months ago we went through a period were we would have 300 or so blacklisted IP addresses a day. The easy way to avoid that it to ALLOW you internal subnet that the phone is on and if you have a SIP provider allow them as well. The blacklist everything else. Cheers, Tom
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