10th November 2016
Hi,
I have been using the Snom 320 and Snom 370 phone on the SnonONE PBX v4 for the past 5 years nearly, and never had any issues. I have recently upgraded to v5.5.0 and have had more downtime in two weeks than in 5 years. Begs a question on the stability of v5.5.0
One issue I need to rectify urgently is the provisioning of the snom320, it is very hit and miss.
When I boot up the snom320, it recognises the IP from DHCP and then simply sits there scrolling "Provisioning in Progress". Even if I "Open Account for MAC based provisioning", it just does not provision. I NEVER had provisioning issues when using PBX v4. Now, if I move a phone from one office to another, I could lose half a day (if I'm lucky) on getting that phone working again.
I cannot seem to contact the paid support / maintenance I have, therefore I am hoping someone can assist on this forum to get me back up and running and try and help with the problem once and for all.
Phone firmware is: 8.7.3.25.9
One thing worth mentioning is that if I enter a mobile number in the redirection tab, then although the phone does not provision, anyone calling the extension gets redirected to the mobile.
I'd appreciate any help urgently - thanks in advance.
Dave Chunilal