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  1. Support

    Multicast Paging

    Hi, This is the document for configuring the routing. Look for "routing" on this page and for any other questions you can go through the rest of this document. https://vodia.com/doc/admin_sip_and_audio
  2. Support

    Multicast Paging

    If they are not, then it's better. Make sure the packets know where to reach. So configure your IP routing accordingly.
  3. Support

    Multicast Paging

    No, we meant if you have your phones behind a NAT make sure the packets reach to the phones.
  4. Support

    Multicast Paging

    As long as all the phones are provisioned to the same PBX and have picked up the paging multicast IP address in their configuration, and are accessible behind NAT or via the IP Routing list configuration, the multicast paging should work. The other office's network should be open for receiving the page on that IP:PORT. This will load your network for sure.
  5. Support

    Snom phones incorrectly provisions two identities

    Hi, Yes you are correct. We saw it on the first provision and went off after the reboot. Developers are working with other high priority issues as of now, but we will put this in their queue.
  6. Support

    Phone provisioning parameters: Domain Alias?

    Hi, If your domain name and the alias name both have entries in the DNS of your network and if you have assigned the alias in the domain settings and have redirected the phones to go to the Alias name, then it should work. If it's not working send us the admin level logs set to 9.
  7. Support

    Snom phones incorrectly provisions two identities

    Hi, We just tried this on 61.0 release July 13th and it worked fine with the Snom 725 (in our case) showing 2 private lines for 2 extensions. Can you check if you have any customized files lingering somewhere which are hindering this process? or you have buttons that are over-riding this setting.
  8. Hi, Are you having the same issue with the caller ID not working when anonymous caller calls? Or is it something else? If it's the same issue, then send us the first INVITE that is being sent to the Yealink phone of yours.
  9. Support

    Call Center - Call Automation

    Hi, We dont have any API as of now to actually dial any number if that is what you are looking for.
  10. Support

    WebRTC from iPhone (latest iOS)?

    Hi, They can get a Chrome browser on iphone and do it from there. The chrome on the Mac works now.
  11. Hi, Yes this should be it. If your license is good and your trunks are working, then you should be all set.
  12. Support

    Call Stuck in Active Calls

    Hi, The time for the process to end cannot be determined. Your only option left is to reboot the server. Which OS is your PBX running on? We have a new 61.0 out, so if you are restarting the service, you might as well upgrade, as these issues are better handled there.
  13. Support

    Call Stuck in Active Calls

    Try logging out and logging back in for that agent, if not, reboot the extension (which might not help, but worth a try). Lastly, unfortunaltely you might have to reboot the service if nothing works.
  14. Support

    Call Stuck in Active Calls

    Hi, Press the left most button you see on this webpage.
  15. Support

    Agents Overview

    Hi, Let us get back to you on this.
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