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  1. Support

    Call Stuck in Active Calls

    Hi, The time for the process to end cannot be determined. Your only option left is to reboot the server. Which OS is your PBX running on? We have a new 61.0 out, so if you are restarting the service, you might as well upgrade, as these issues are better handled there.
  2. Support

    Call Stuck in Active Calls

    Try logging out and logging back in for that agent, if not, reboot the extension (which might not help, but worth a try). Lastly, unfortunaltely you might have to reboot the service if nothing works.
  3. Support

    Call Stuck in Active Calls

    Hi, Press the left most button you see on this webpage.
  4. Support

    Agents Overview

    Hi, Let us get back to you on this.
  5. Support

    WebRTC No Audio

    You can try that as well.
  6. Support

    WebRTC No Audio

    If it's a test system with no firewall whatsoever, then only other thing that can matter is you not having the webRTC license on your test system. Does your license have "WebRTC support" written on it? You can see that on the /reg_status.htm page
  7. Support

    WebRTC No Audio

    Hi, Please go through this link to gain more perspective of how this can be resolved: https://vodia.com/doc/onewayaudio Plus, also check your firewall if any of the RTP ports are being blocked which are causing this issue.
  8. Support

    Yealink Phones Provisioning

    Ramesh, Like we mentioned, as of now only 60.2 has the MAC address adding feature. These settings are hard coded so you cannot do that if the PBX doesn't have that embedded in it.
  9. Support

    Software Update Not Working

    Hi, Can you turn on the Admin level 9 logs for webserver and webclient only and do the update without the reboot and send us the logs. Please beware, that you will lose all the buttons and the MAC addresses once you upgrade from 56.0 to 60.0. So take a backup before doing this.
  10. Support

    Cell phone on the extension form

    Unfortunately, that cannot happen by keeping the cell phone attached to the first extension as there is no need for that cell phone to hear anyone else's personal greetings and possibly change them if it is not a part of that ext.
  11. Support

    Automatic call recording pause

    Hi, Wouldn't that completely flood your inbox? or an Admin's inbox in case of an agent, in an agent group doing that?
  12. Support

    Automatic call recording pause

    Hi, That would be a pretty cool feature to have. We might have to put it in our bucket list if possible.
  13. Support

    Logfiles and Volumen Harddisk

    The folders you should keep cleaning and wiping off (if not needed after a certain point) are: 1) CDR - All CDR* folders in the directory ( cdre, cdrt, cdri and cdr). 2) PCAP folder. 3) Recordings folder. These should be mainly the most important hard drive space occupying folders.
  14. Support

    ACD overview

    Hi, Login via that user who is the manager (assign that user a queue manager in the ACD settings) of that ACD.
  15. Support

    Transfer Button on User Portal not Working

    Hi, The version on 60.1 works fine. But it is still in the testing phase. So please hold on until the stable version is rolled out. If you want to test it out, then you can upgrade to 60.1 and test this for yourself.
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