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Alexandre posted a topic in Agent Group SetupHello, I would like to know why when an anonymous ringer calls, the From-header setting set for an agent queue ceases to work. When calling party number isn't hidden, I have set up the From-header to display "Queue Name (Calling Number), in order to know which queue and number he agent should expect. However, I have noticed that when a caller is calling with a hidden number, unfortunately the pattern does not appear anymore and only Anonmyous appears. Thus, it is not possible to know which service the anonymous caller has called. Indeed, instead of getting "Queue Name (Anonymous)', only Anonymous is displayed. The queue name does not appear. Phone : SPA525G Best regards, Alexandre