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Found 1 result

  1. uccloud

    Call Queue

    Can an Agent be logged into as an agent and have calls routed by using either preference from user agents, Random, ring longest idle first and then also be an agent for After hearing ringback? Though this may not make the most sense with the call flow there are some reasons for doing this but We want to make sure this does cause a loop as we have had some issues. I've seen other post about minimizing the number of agents to ring in the caller in Queue. For hosted would 9 be a problem? Thank you.
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