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mkachalin

Recordings of calls to internal numbers

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Hi!

I have setup not to record calls to internal numbers (Record outgoing calls to internal numbers: NO), but recordings are present anyway. For example, I call to 100 from 200, both numbers - PBX extensions and after call I see recording of conversation in the folder.

 

Where did I made a mistake?

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Hi!

I have setup not to record calls to internal numbers (Record outgoing calls to internal numbers: NO), but recordings are present anyway. For example, I call to 100 from 200, both numbers - PBX extensions and after call I see recording of conversation in the folder.

 

Where did I made a mistake?

 

Would you please tell me what version are you running?

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System Status Overview

Please use the information on this web page when you address the support. It makes it much easier to locate the problems.

Version: 2.1.12.2489 (Linux)

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Version: 2.1.12.2489 (Linux)

 

There are domain defaults (dom_settings.htm) and settings on extension level (dom_ext2.htm). Maybe there is something unexpected on extension level?

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Recording:

Record incoming calls from hunt group: default

Record incoming calls from agent group: default

Record incoming calls from extension: default

Record outgoing calls to internal numbers: default

Record outgoing calls to external numbers: default

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Recording:

Record incoming calls from hunt group: default

Record incoming calls from agent group: default

Record incoming calls from extension: default

Record outgoing calls to internal numbers: default

Record outgoing calls to external numbers: default

 

Okay, next question: Are you recording internal calls? Are you recording calls from an extension? If either flag matches, the call will be recorded...

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Record incoming calls from hunt group: No

Record incoming calls from agent group: Yes

Record incoming calls from extension: Yes

Record outgoing calls to internal numbers: No

Record outgoing calls to external numbers: Yes

 

Thanks for an answer - "Record incoming calls from extension: Yes" enabled, so recordings of internal calls in present. Please help me to understand how can I disable recordings of internal calls, but continue to record other calls from extension. I thought that "from extension + to external numbers = all calls - internal calls", but it is not.

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Record incoming calls from hunt group: No

Record incoming calls from agent group: Yes

Record incoming calls from extension: Yes

Record outgoing calls to internal numbers: No

Record outgoing calls to external numbers: Yes

 

Thanks for an answer - "Record incoming calls from extension: Yes" enabled, so recordings of internal calls in present. Please help me to understand how can I disable recordings of internal calls, but continue to record other calls from extension. I thought that "from extension + to external numbers = all calls - internal calls", but it is not.

 

I guess you just need to turn Record outgoing calls to internal numbers off?

 

Record incoming calls from hunt group: No

Record incoming calls from agent group: Yes

Record incoming calls from extension: No

Record outgoing calls to internal numbers: No

Record outgoing calls to external numbers: Yes

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In this case will I have records of incoming calls "from the world" which is through IVR connected directly to internal number ("...Please, press 2 to call Jonh Doe...")?

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