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ACD Ring time

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Hi,

 

in our ACD group the agent work also with the mobile, the question is to setup a ring time for this mobile.

The problem is after 33 sec the mobile operator connect this call and to make the billing for this call.

 

The question, is it possible to setup a ring time for example to 30 sec and the call is not billing from the mobile operator.

 

thanks

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There are various ways to have the call redirected after so-and-so many seconds ("after ringing so-and-so many seconds"). Also you can have the user press "1" on the cell phone to confirm it is a human. Make sure that you are on 5.4.1 as there were a couple of bugs with ACD and cell phone pre-5.4.1.

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You can also setup under the--->Mailbox the setting is called "Time until mailbox picks up:" you can specify a shorter time so the PBX can send the call back to the system instead of it going to the cell phone mailbox $$$

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Yes, we can reduce the ring time by specifying the time in carrier dialplan


exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@goautodial,20,tTo)

20 is the time, you can change it according to your requirement. Hope this helps!!

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