Jump to content
Vodia PBX forum
Scott1234

Transfer tone while on call?

Recommended Posts

Not sure if this is more of a handset manufacture area or PBX, I will try both.

 

Using Yealink T46's, spent a while going though all their settings cant find any thing for it, but it goes like this.

 

For simplicity and speed this is the most used transfer type with customers.

 

A = External

B = Internal (i.e Reception)

C = Internal (other desk phone)

 

A calls into B wants to speak to C

B calls C putting A on hold (using BLF button)

B & C are talking B transfers A while in call using transfer soft key.

A is connected with C

 

If C is not paying attention they wont know A has been connected as its a silent connection, is there a way for some tone here? a quick beep?.

 

The work around is B ends the call to C and does a blind transfer but this adds a few more button presses and is less 'smooth'

 

Should I approach yealink for this?

 

Fairly sure the same was true on snom handsets as well.

Share this post


Link to post
Share on other sites

Hmm you mean for the attended transfer there should be another announcement tone? Has this been done before? I don't think there is much the handset can do; the PBX just sends a Re-INVITE with the changed Caller-ID (and the possibility to re-negotiate the coded), but the media stream just cuts over from one packet to another.

 

The purpose of the consultation call is to make sure that C knows who he will talk to. We could say a "putting you through" before the media from A gets connected to C, but our impression so far was that B would say that anyway.

Share this post


Link to post
Share on other sites

Yeah you have the jist, could some thing be done on the re-invite part?

 

The main thing I think is just old people set in their ways. But they all tell me when I come in a day or so after doing a deployment to do some training that some kind of 'tone' at that point would be nice.

 

Some say their old physical PABX's they had did it, some don't, about 50/50.

Share this post


Link to post
Share on other sites

I searched the Internet a little, but could not find a "transfer tone". Looks like this would have to be done with a prompt. Also we would need a setting, so that people who don't like it can turn it off.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×