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koolandrew

Multiple call status

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Is there any way to show multiple calls on an agent group. We have a added a BLF button to phone, but it obviously doesnt show us the status if there are two calls.

 

Therefore we added another button, but it only reflects if that button is busy.

 

Would there be a way of showing the status of each call separately, this has come up do to another problem.

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What could be a possibility would be to use the label next to the button with a (2) behind it. Many phones use LED space for the button anyway, where you can put text.

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We are doing that now and all it is is a replication of the first button. What we would like to have a button for every caller in the queue? We need any available methods to notify manage

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Ment to jump into the queue and connect with the callers.

 

Can you tell me if we can do this led indications on the phone and are there other methods that we could inform people ie. Email, or something else?

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Having a LED button for each caller in the queue is an interesting idea. Not sure if this has been done before in PBX history... In the web client, such things are much easier to do; VoIP phones are kind of dumb when it comes to those things.

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ok thanks for your quick reply.

 

Is there any way to create some type of notification (any kind) for a manager to log into the queue to add additional support for calls that are waiting in the queue, if necessary.

 

Please advise.

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