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chrispopp

How to login in many queues from many extension on a phone

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chrispopp    0

I am testing with a Yealink phone. The yealink phone has 5 extensions on it. The pbx has 5 agent groups. 

Is it possible that one key can be set to connect ALL extensions to ALL agent groups?

For example: 

Extensions: 101, 102, 103, 104, 105
Agent Groups: 201, 202, 203, 204, 205

When pressing the button: 101 should login into 201, 102 into 202, 103 into 203...
When pressed again log-off all extensions.

 

Any idea?

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Support    0

Hi,

 

Did you try assigning 5 different buttons (there have to be 5 buttons as it can't be crammed up in 1 as the PBX has to know which agent is logging in/out from which AG) with different agent group and give it a go? It's still a little tricky for the buttons to know which extension belongs to which extensions. We might have to improvise. 

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