gifti Posted November 24, 2017 Report Share Posted November 24, 2017 Hi, I provisioned an agent login/logout button to a group of 3 agents (6,7,15) with snom370 phones for agentgroup 0. ... <fkey idx="11" context="1" label="Login" perm="RW">blf <sip:*6050;user=phone></fkey> ... When an agent logs in for group 0 with *64, all buttons on all phones are light up. In the logfile i found, that every phone is notfied by a sip message. Is it possible to show the login status for everey single agent on his phone? [5] 10:52:07.022 PACK: SIP Rx tls:192.168.0.203:1052: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.199:5061;branch=z9hG4bK-008cbe6e9ee499c2ccac9f815ae32381;rport=5061 From: <sip:*6057;user=phone@localhost;user=phone>;tag=88bcf86cc0 To: <sip:7@localhost>;tag=dm26dgw4a3 Call-ID: 313531313531333530353536313937-3c0yrcs5xcdr CSeq: 29 NOTIFY User-Agent: snom370/8.7.5.35 Content-Length: 0 [5] 10:52:07.028 PACK: SIP Rx tls:192.168.0.218:1066: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.199:5061;branch=z9hG4bK-e2ee4c59e4148896d7f08e98fd4fb021;rport=5061 From: <sip:*60515;user=phone@localhost;user=phone>;tag=ce8781fb32 To: <sip:15@localhost>;tag=g7ht6bk6li Call-ID: 313531313531333830383435333836-47s3d9rsamjf CSeq: 28 NOTIFY User-Agent: snom370/8.7.5.35 Content-Length: 0 [5] 10:52:07.185 PACK: SIP Rx tls:192.168.0.210:1053: SIP/2.0 200 Ok Via: SIP/2.0/TLS 192.168.0.199:5061;branch=z9hG4bK-76eb52aa28186f2ebabae5dbbed9e275;rport=5061 From: <sip:*6056;user=phone@localhost;user=phone>;tag=cb1d736be9 To: <sip:6@localhost>;tag=2f273vwaap Call-ID: 313531313531363832353236393635-ukcclvy23iiq CSeq: 5 NOTIFY User-Agent: snom370/8.7.5.35 Content-Length: 0 Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 24, 2017 Report Share Posted November 24, 2017 If you want other phones to monitor the ACD then you need to use the agent group button so they can monitor them. Check agent group button here Quote Link to comment Share on other sites More sharing options...
gifti Posted November 24, 2017 Author Report Share Posted November 24, 2017 The agent group monitor button does his work. If a call is in the queue, the led shows the status like a busy indicator. But sadly I can't pick the call with the button? But that is another problem. Standard pickup with *87 always works . <fkey idx="8" context="active" label="0 Giftnotruf" perm="RW">blf <sip:0@localhost;user=phone>|*87</fkey> LED lights up when a call is waiting for agent group 0 pickup with the agent group status button is'nt possible ... My agents want to know if they are logged in or logged out. They need a individual agent group login/logout status led on her phones. <fkey idx="9" context="1" label="Login" perm="RW">blf <sip:*6050;user=phone></fkey> This button don't work. If you login with *64 all blf-buttons on all phones are light on. When another agent logs of with *65, all buttons on all phones light off. Even if they are still logged in. It looks as if the message is being sent to all the phones . But the agent login/logout button needs an individual information ... ??? Vodia 59.1 / snom370 8.7.5.35 Quote Link to comment Share on other sites More sharing options...
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