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nebbin

Cell No Longer Showing Extension, but CID

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We just moved to 60 and clients says calls redirected to cell phone show CID (which one would expect). They said previously it showed the extension call the cell phone and that's what they want to show?

Is this now possible and, if so, what setting do we need to change to achieve this for a specific customer (in their own domain).

 

Thanks,

 

NE

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Hi,

 

Use either of these (choice depends on how your trunk takes it) settings to NOT show the original caller ID and just show from where the call have generated.

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OK, thank means this will impact other domains...So I'll need to establish a trunk just for that domain?

Trunk is currently set to preferred Identity...

NE

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15 minutes ago, nebbin said:

OK, thank means this will impact other domains...So I'll need to establish a trunk just for that domain?

Yes. But before that, try turning the DISA feature off on that domain's  settings page and give it a try. We don't know your use case but if it works then well and good.

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