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BLF - NW BUTTONS V60.00

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Seems like there is NO combined BLF for monitor, pick up and speed dial. Client has SNOM 320's and only has 10 free buttons?

In Future how can we get around this... We don't have any documentation on new buttons set up, so does this mean 30 buttons will be needed,, when previously on 10 were required to do three function for one extension (button)?

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Hi Norris,

 

Yes for now those are the only buttons that we have on the latest build for now. As we spoke earlier, they may have to get new extensions for the phones.

For buttons, we will create an updated page shortly.

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Hi team,

Is it possible to get a button type for BLF (monitor, pickup + speed dial) included in the new version?

Not having this would make it impossible to upgrade to V60 from older versions for some customers. 

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The issue I see here is that and extension BLF on v60.x will not pickup a ringing phone if it is in a hunt group or agent group. Older versions were able to do this. To me this simply makes sense, if I want to pickup a ringing phone I should be able to regardless of it being in a hunt group or agent group.

Lets use a Snom D725 as an example. I can see this being problematic if all my buttons are used for BLF and I have multiple hunt groups or agent groups. In older versions if an extension was in a hunt group and you had that extension as a BLF on your phone you could pickup the extension.

In v60.x this does not work. I know I can remove some of the BLF buttons and make them a hunt group but I would have to give up some of my BLF buttons to make room for hunt group buttons.

Is it not possible to keep the old BLF behavior in v60.x?

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We have added a setting for that problem with the hunt group and ACD group pickup in 60.1. This is IMHO cleaner as you can now select which group should exhibit that behavior and which do not.

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Does that mean this change in 60.1 will allow a single BLF key that can pickup calls of a ringing extension regardless of if it is a direct call or a call to a hunt or agent group?

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