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matthewl

Automatic call recording pause

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Hi,

We currently have automatic recording and I have programmed 2 buttons on users snom 715 phones to pause and resume the recording (using the starcode F key http://wiki.snom.com/Settings/fkey/starcode) is there any way we could get this to notify the user? eg the BLF button lights up when paused and extinguishes when resumed?

https://vodia.com/documentation/starcodes_miscellaneous

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Hi,

 

That would be a pretty cool feature to have. We might have to put it in our bucket list if possible. :)

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Hi,

 

Wouldn't that completely flood your inbox? or an Admin's inbox in case of an agent, in an agent group doing that?

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IMHO the best way would be to control the BLF for the recording mode. It might not work with every phone, but that would IMHO the most intuitive way to signal the user.

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Actually at least snom, Grandstream and Yealink have a recording function on their buttons. Right now we have it for ad-hoc. They way this works is a INFO message with a special header; we need to try if the PBX can actually send it to tell the phone that recording is on.

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