rdevrede Posted October 30, 2008 Report Share Posted October 30, 2008 Hi.... We are using 3.0.1.3023 (Win32). We have the recording option. When an extension is forwarded to an external telephone-line (other company, secretary service, no voip) the calls are not recorded. The settings record outgoing calls is enabled. The customer want to record this for quality and trainingspurposes. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 31, 2008 Report Share Posted October 31, 2008 We are using 3.0.1.3023 (Win32). We have the recording option. When an extension is forwarded to an external telephone-line (other company, secretary service, no voip) the calls are not recorded. The settings record outgoing calls is enabled. The customer want to record this for quality and trainingspurposes. Are you recording all calls or just the calls to that extension? Because after a redirection, the call technically does not go to the extension any more. Quote Link to comment Share on other sites More sharing options...
rdevrede Posted November 3, 2008 Author Report Share Posted November 3, 2008 Are you recording all calls or just the calls to that extension? Because after a redirection, the call technically does not go to the extension any more. Recording all calls. When I call that extension locally, it's recorded. (for 900 calls 910 and 910 directly goes to telephonenumber 111111111) But when I use an external line (not in pbxnsip/voip) and call the number which comes out on the AA or extension forwarded it's not recorded. Quote Link to comment Share on other sites More sharing options...
vichy Posted November 13, 2008 Report Share Posted November 13, 2008 Hello. I am using the same version, on the same platform...and am experiencing the same issue. I ticked off "yes" to all the record options (I'm assuming this is how you record all calls), yet when a call comes in from PSTN and is redirected back out to the PSTN...There is no recording. Should the PBX record calls in this fashion, or am I missing something? Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 13, 2008 Report Share Posted November 13, 2008 I am using the same version, on the same platform...and am experiencing the same issue. I ticked off "yes" to all the record options (I'm assuming this is how you record all calls), yet when a call comes in from PSTN and is redirected back out to the PSTN...There is no recording. Should the PBX record calls in this fashion, or am I missing something? Well, it is a little bit debatable if that call that should be recorded or not. But probably it should - as the caller probably ideally has no idea the call was redirected. We need to put that into the code. 3.1.1 will have it. Quote Link to comment Share on other sites More sharing options...
vichy Posted November 14, 2008 Report Share Posted November 14, 2008 Well, it is a little bit debatable if that call that should be recorded or not. But probably it should - as the caller probably ideally has no idea the call was redirected. We need to put that into the code. 3.1.1 will have it. Thats Great News!! Cant Wait, Thanks. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 14, 2008 Report Share Posted November 14, 2008 Cant Wait, Thanks. If you like give it a try with http://pbxnsip.com/protect/pbxctrl-3.1.1.3089.exe (Win32). Quote Link to comment Share on other sites More sharing options...
rdevrede Posted November 18, 2008 Author Report Share Posted November 18, 2008 I've installed it, let you know soon. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
rdevrede Posted November 20, 2008 Author Report Share Posted November 20, 2008 I installed this version 2 days ago and this are my experiences : 1. in list of accounts, all extension, aa, etc... are now shown as 1-00, 1-01, 8-00 etc... with the strange behaviour I can't change the extension, invalid input. But also the aliasses are done with the -, for e.g. ramond is now r-amond (9-99) (as example, ramond has 999 as extension) 2. in a hunt group the final destination is a PSTN number 0031..... which cannnot be called with this build (beta), unavailable 3. it doesn't record the calls which are forwarded from any domain, any extension, any forwarding. I put back 3.0.1.3023 because 2 is important to be working. I hope you can do something with this information. If someone want to ask me more info, please be free to do so in this forum or by e-mail. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 20, 2008 Report Share Posted November 20, 2008 1. in list of accounts, all extension, aa, etc... are now shown as 1-00, 1-01, 8-00 etc... with the strange behaviour I can't change the extension, invalid input. But also the aliasses are done with the -, for e.g. ramond is now r-amond (9-99) (as example, ramond has 999 as extension) What did you put in as country code? Seems the beautification tried to be tooo nice... Quote Link to comment Share on other sites More sharing options...
rdevrede Posted November 20, 2008 Author Report Share Posted November 20, 2008 What did you put in as country code? Seems the beautification tried to be tooo nice... Where do you mean? In domain settings the country code is 31. Now it looks normal again, since I restored the previous version of pbxctrl.exe Quote Link to comment Share on other sites More sharing options...
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