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UPLOADING .WAV FILES

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HI;

 

Is there anyway to upload a .wav file for an agent group instead of having to do *98 prompt? i have a client who has professionally recorded the prompts.

 

please advise asap

 

Thank you

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Is there anyway to upload a .wav file for an agent group instead of having to do *98 prompt? i have a client who has professionally recorded the prompts.

 

You can do a trick/workaround - just record it with *98 and then repace them on the file system. You usually can easily see by the timestamp what file you have to replace. Also you can quickly listen to them before replacing them.

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You can do a trick/workaround - just record it with *98 and then repace them on the file system. You usually can easily see by the timestamp what file you have to replace. Also you can quickly listen to them before replacing them.

 

On a windows system this is what i would do but because i am using a CS 410 in this case how would i do that??

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You can use sftp (in most Linux systems) or psftp ir SecureSSH to load the files on the system. See http://wiki.pbxnsip.com/index.php/Installi...th_secure_shell on how to log in.

 

 

hmm...not too familiar with Linux but ill give it a shot...but if possible please add the functioin of adding wav files to agent groups in furter edition of the software.

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hmm...not too familiar with Linux but ill give it a shot...but if possible please add the functioin of adding wav files to agent groups in furter edition of the software.

 

You can also use psftp on Windows (which it putty), no need to learn shell scripts in Linux!

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You can also use psftp on Windows (which it putty), no need to learn shell scripts in Linux!

 

can anyone help me out a little? i am logging in with psftp but cannot find the firectory where all the wav files are saved.

 

please advise.

 

thank you;

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can anyone help me out a little? i am logging in with psftp but cannot find the firectory where all the wav files are saved.

 

please advise.

 

thank you;

 

wav files are in audio_en (for english language) directory. (/pbx/audio_en)

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