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jlumby

BLFs fail after server reboot

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I am having problems with a 57i running 2.4.0.96 and pbxnsip 3.1.1.3100 The problem is when I need to restart the phone system to upgrade software the BLFs on the 57i stop working despite the extension showing all of the dialogs under the registration tab. They only come back if I reboot the phone. On a larger deplyoment this could become very problematic. Is there a setting on the phone I am missing?

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I am having problems with a 57i running 2.4.0.96 and pbxnsip 3.1.1.3100 The problem is when I need to restart the phone system to upgrade software the BLFs on the 57i stop working despite the extension showing all of the dialogs under the registration tab. They only come back if I reboot the phone. On a larger deplyoment this could become very problematic. Is there a setting on the phone I am missing?

 

We have the same situation here.

 

I believe that it has to do with the registration timer in the phone.

 

We get a series of ? (question marks) where we would normally see a phone icon.

 

I think the phone carries some internal information that it saves concerning the dialogs.

 

When PBXNSIP is shut down and re-started there is new dialog information that the phone does not have internally.

 

If I remember correctly, it will resolve itself over a period of time.

 

You could also set the Auto Resynch to midnight (phone will Auto Re-Boot) and that would most likely solve the problem.

 

 

I think that if the registration timer in the phone DOES NOT expire before PBXNSIP goes back on line may be part of the problem.

 

Look at the dialog registration time and determin its maximum.

 

As a atest, try and keep PBXNSIP down for about that much time plus a minute if possible.

 

This will allow the registration timer in the phones to expire.

 

Let us know what happens.

 

Bill H

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