AAL Posted June 24, 2007 Report Share Posted June 24, 2007 hi guys I'm setting an agent group and every thing seems to be working will but for the recording of customized greetings, I followed the instructions by dialing *98 + the group number + * + the announcement number, what is happening is I'm getting the announcement "please record your greeting after the tone" after dialing *98 and before I finish entering the group number Also the same problem goes for recording customized greetings for any other extension, so lets say i want to record greeting for the Ext. 211 using Ext. 212 acording to the manual I pick up the phone registered to Ext. 212 and dial *98211* and I'll be able to do that, but what is happening is after calling *98 the system pickup and start asking to record greeting for the Ext. you are dialing from Please Help, thank you Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 25, 2007 Report Share Posted June 25, 2007 Sometimes devices automatically start dialling after *xx, you should check that. Usually the device offers a dialplan, which you might need to change. Quote Link to comment Share on other sites More sharing options...
AAL Posted June 25, 2007 Author Report Share Posted June 25, 2007 Sometimes devices automatically start dialling after *xx, you should check that. Usually the device offers a dialplan, which you might need to change. thank you, but i tried by entering all the numbers then pressing dial still the same.by the way I'm using Linksys SPA942 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 25, 2007 Report Share Posted June 25, 2007 Bingo. The SPA are famous for having a predefined dial plan that always starts sialling after *xx. Check out http://wiki.pbxnsip.com/index.php/Linksys. Quote Link to comment Share on other sites More sharing options...
AAL Posted June 26, 2007 Author Report Share Posted June 26, 2007 Bingo. The SPA are famous for having a predefined dial plan that always starts sialling after *xx. Check out http://wiki.pbxnsip.com/index.php/Linksys. Thank you, that worked. I didn't think of the dialing plan Duh.. and by the way the dial plan you have in the wiki is nice but I think it have to look like this (*xx|*xxxxx*x|,[3469]11S0|<:1604>[2-9]xxxxxx|<:1>[2-9]xxxxxxxxxS0|1[2-9]xxxxxxxxxS0|011xx.|xx.|[1-8]xx) instead of (*xx|*xxxxx|,[3469]11S0|<:1801>[2-9]xxxxxx|<:1>[2-9]xxxxxxxxxS0|1[2-9]xxxxxxxxxS0|011xx.|xx.|[1-8]xx) so you can record the announcements 1 to 9 I tried creating account to edit the wiki page but it seems like you guys have disabled that thanks again Abdul Quote Link to comment Share on other sites More sharing options...
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