intParse (Medisys) Posted June 25, 2007 Report Share Posted June 25, 2007 Facing a serious problem with Snom360 phones about the white noise being generated on calls after 3-4 minutes (sometimes shorter; 30sec) on an srtp connection. I have tested and seen the same symptoms for srtp calls on both linux(SuSe) and windows (2000) machines. PBXnSIP v1.5.1.7 is running on Suse machine and v1.5.2.7 is running on windows2000 machine. All phones were upgraded to Snom360 6.5.10. I even upgraded them to snom360 7.1.9 version but couldn't get the phones make secure (srtp) calls on v7. (BTW v7 upgrade slows down the snom360 phones. Startup and registration was extremely slow. Keep away from v7 if you own snom360 phones.) I have also tried the sip:xxx.xxx.xxx.xxx:5061;transport=tls line on the outgoing proxy and no luck. In the PBXnSIP 1.5 release notes some of the srtp problems were mentioned as being solved but I don't know if they apply to this white noise situation. I've read some of the threads mentioning this problem but couldn't find any solution to this problem. I am listing the threads I found in PBXnSIP and others forums below (namely asterisk forum thread about the snom white noise); http://forum.pbxnsip.com/index.php?showtopic=93 <-- (Check the last answer or do a text search on "white noise) http://bugs.digium.com/print_bug_page.php?bug_id=5413 <--- (do a text search on "white noise") on the second thread it says "When chan_sip is starting a non crypto call, sending out an INVITE without any sdesc (_SIP_SRTP_SDES is unset), but the reply from the peer includes a sdes proposal, a crypto policy get set up and activated, without the local key being exchanged. At least Snom 5.x always answer INVITE with a a=crypto line and "a=encryption:optional" in the sdp, calling one without setting _SIP_SRTP_SDES gives asterisk using srtp and the snom expecting unenctypted rtp, and nice white noise in the earpiece." So here are my questions: * Is this white noise being generated because of snom neglecting to add the a=crypto line on some of the sip messages while sending them to PBXnSIP? * If it is, is there a work around for this? (w/o upgrading to PBXnSIP 2.0) Any help greatly appreciated, thanks in advance. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 26, 2007 Report Share Posted June 26, 2007 There was a problem with SRTP. The 1.5 branch works fine with the snom versions < 6.5.8 (they had the same bug). snom360/6.5.10 is doing it "right". Options: (1) upgrade to 2.0 (2) downgrade the snom phones (3) we generate a new 1.5 version with a fix (what OS are you using?) (4) turn SRTP off Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted June 26, 2007 Author Report Share Posted June 26, 2007 There was a problem with SRTP. The 1.5 branch works fine with the snom versions < 6.5.8 (they had the same bug). snom360/6.5.10 is doing it "right". Options: (1) upgrade to 2.0 (2) downgrade the snom phones (3) we generate a new 1.5 version with a fix (what OS are you using?) (4) turn SRTP off Thanks for your prompt reply. The phones are running snom360 sip-6.5.10, yes it is the version 6.5.10 doing it. There are nearly 300 phones and they are already running on 6.5.10, so, IMHO, downgrading them is not an effective solution. This project is due to go live very shortly. There is a lot of custom developed SOAP based features and language customization we implemented based on 1.5.xxx hence we and the customer very reluctant to upgrade at this stage. We do have plans in place for further development for which will get underway as soon as we launch the current project. We are planning to start the new work with version 2, but for now, we will greatly appreciate if you can provide us the fix for SRTP problem so that pbxnsip 1.5.xxx works with snom360/6.5.10. Our main server is running on SuSe and our test environment is on Windows. So If you could make the fix for Suse and Windows platforms we will greatly appreciate it. (Priority is SuSe though) We are insisting on SRTP because that is one of the main requirements of the project. Although we have tested and used the phones running 6.5.10 successfully w/ srtp turned off, eliminating the srtp is not an option for the current project. BTW, how well do AASTRA phones (new 53i/55i/57i) work with pbxnsip? any experiences - especially with SRTP? Thanks again for your help and looking forward to the PBXnSIP 1.5 fix for Suse (and windows if you could) on your earliest convenience. Best Regards. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 26, 2007 Report Share Posted June 26, 2007 I see you prefer option 3... There is a Windows image at http://www.pbxnsip.com/download/pbxctrl-1.5.2.10.exe which might fix that problem. Could you install that image (following the procedure in http://wiki.pbxnsip.com/index.php/Installi...Manual_Upgrade) and check if it fixes the problem? Please also make a phone call that lasts longer than 22 minutes (so that there are more that 64K RTP packets being exchanged). If Windows works, we can generate a SuSE image as well. Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted June 26, 2007 Author Report Share Posted June 26, 2007 Thanks for the quick update. As soon as I saw your reply with the new version, I upgraded the windows test environment to 1.5.2.10 and started my tests with snom360 v6.5.10 phones. Unfortunately, on the 14min. mark the white noise made its appearance and deafened us to SRTP hell. The srtp package count was; RTP-RxStat: Dur=859,Pkt=42915,Oct=7553040 RTP-TxStat: Dur=857,Pkt=42907,Oct=7551632 Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted June 26, 2007 Author Report Share Posted June 26, 2007 BTW, I forgot to mention one thing about this release 1.5.2.10; the SRTP voice delay was gone. With the previous version 1.5.2.7 it was close to a 1 sec-delay during the conversations and with this update near to no delay was present. Just wanted to let you know. Cheers, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 26, 2007 Report Share Posted June 26, 2007 Okay, no more delay is something good. ROC (Roll Over Counter) still a problem. Unfortunately here I don't have access to a snom phone, I will have to wait one or two days until we can test this. Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted June 26, 2007 Author Report Share Posted June 26, 2007 Thanks, hopefully the problem will be solved at the end. Meanwhile, how well do AASTRA phones (new 53i/55i/57i) work with pbxnsip? Any experiences with these phones - especially with SRTP? Looking forward to the new update in couple of days. Cheers, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 26, 2007 Report Share Posted June 26, 2007 Meanwhile, how well do AASTRA phones (new 53i/55i/57i) work with pbxnsip? Any experiences with these phones - especially with SRTP? Did not get such a phone yet. Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted June 28, 2007 Author Report Share Posted June 28, 2007 Any luck with testing the new version on snom360/6.5.10? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 3, 2007 Report Share Posted July 3, 2007 Okay, we were able to reproduce the problem. The problem was actually a stupid problem in determining what SRTP patch level we should use, for some strange reason were were checking if the version was bigger then 6.10, not 6.5.10! It would be great if you can check the version at http://www.pbxnsip.com/download/pbxctrl-1.5.2.10a.exe. Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted July 4, 2007 Author Report Share Posted July 4, 2007 I've tested the new version with snom6.5.10 and it works (30 minutes of srtp call and no white noise). Thanks for this update, greatly appreciated. When should we expect to get the SuSE version? P.S. I know it's 4th of July so I am not expecting anything today. Have a safe 4th of July people and easy on the fire works... Cheers, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 6, 2007 Report Share Posted July 6, 2007 Okay, there is a SuSE10 version available at http://www.pbxnsip.com/download/pbxctrl-suse10-1.5.2.11. Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted July 9, 2007 Author Report Share Posted July 9, 2007 Thank you for both, windows and SuSE, updated versions and for taking care of the SRTP problem on Snom phones in a short time. We will try this new SuSE version on our production server and will let you know if something goes wrong but I am sure the problem has been fixed. Thanks again. Best Regards, Quote Link to comment Share on other sites More sharing options...
intParse (Medisys) Posted July 16, 2007 Author Report Share Posted July 16, 2007 Thank you pbxnsip. We've tried and tested the new version on SuSE and no problems, it works. Just wanted to let you know. Best Regards, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 17, 2007 Report Share Posted July 17, 2007 Happy to hear that. Quote Link to comment Share on other sites More sharing options...
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