pbxuser911 Posted January 6, 2009 Report Share Posted January 6, 2009 When i set up an agent group i want the option that after 1 minute or 2 minutes or 45 seconds, the call should get transferred to another extension which is the mailbox, (would be nice to have a mail box for a agent group etc) where do i set that? if i set any of the: After hearing ringback for (s) ... ... include the following additional agents (e.g. "41 42 43"): After hearing ringback for (s) ... ... redirect the call to the destination (e.g. "73"): If the caller already waited longer than (s) ... ... redirect to the destination (e.g. "73"): the call doesnt get transferred while its in the que after setting it to 45 seconds Quote Link to comment Share on other sites More sharing options...
andrewgroup Posted January 7, 2009 Report Share Posted January 7, 2009 the call doesnt get transferred while its in the que after setting it to 45 seconds I assume you meant to say, "The caller is not transferred after the present time expires." Can you make a HUNT group performed correctly? Are the Agent Group phones logged into the Group? Are you aware of the specialty flag for agent groups if no agents are logged in? An extension can be used as a mailbox - set DND - Phones registered to this extension should get WMI. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted January 7, 2009 Author Report Share Posted January 7, 2009 sorry for not being so clear here is what i want, if the caller is in the Queue for more then 45 seconds, it should get transferred to another extension, not ring that extension, but get transferred to that extension Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 7, 2009 Report Share Posted January 7, 2009 sorry for not being so clearhere is what i want, if the caller is in the Queue for more then 45 seconds, it should get transferred to another extension, not ring that extension, but get transferred to that extension Did you try "If the caller already waited longer than (s) ... redirect to the destination:"? Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted January 13, 2009 Author Report Share Posted January 13, 2009 yes and nothign happends... the call will not redirect to the extension entered in there it still rings all extensions even after the 20 seconds or whatever i set as the time Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted July 10, 2009 Author Report Share Posted July 10, 2009 has anyone figured out what im doing wrong here? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 11, 2009 Report Share Posted July 11, 2009 has anyone figured out what im doing wrong here? The caller has to be waiting (i.e. hear music on hold) for that time. So maybe try having two callers going into the queue with one agent, let the first one talk for a long time so that the second one has to wait. Then the redirect should pull him out and some him to the programmed destination. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted July 12, 2009 Author Report Share Posted July 12, 2009 What i want to do here is send the caller to an answering service if no one answered his call after 45 seconds, i don't care if a agent is on the phone or not, the problem here is the call gets disconnected i assume due to loop-detection? if no one answers his call after 2 minutes Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 15, 2009 Report Share Posted July 15, 2009 What i want to do here is send the caller to an answering service if no one answered his call after 45 seconds, i don't care if a agent is on the phone or not, the problem here is the call gets disconnected i assume due to loop-detection? if no one answers his call after 2 minutes Is the call being sent to the answering service after 45 seconds though? Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted July 17, 2009 Author Report Share Posted July 17, 2009 i updated to 3.4.0.3201 and now it no longer disconnects the call and to set after 45 seconds it should transfer the call to the answering service (an external number) on the "After hearing ringback for (s) ..." field not the "If the caller already waited longer than (s) ..." Quote Link to comment Share on other sites More sharing options...
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