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Tom Waterman

Call recording settings

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I think I must be missing something that would fix this issue. I want the ability to record calls on any extension I choose on a per call basis. I want to start recording before the call begins and end it when the call ends. I do not want to record all calls to or from an extension. This seems very simple so I think I am missing something in the setup. Right now I can get it to record all calls so I know the recording feature works.

 

Tom

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I think I must be missing something that would fix this issue. I want the ability to record calls on any extension I choose on a per call basis. I want to start recording before the call begins and end it when the call ends. I do not want to record all calls to or from an extension. This seems very simple so I think I am missing something in the setup. Right now I can get it to record all calls so I know the recording feature works.

 

For per-call basis the user needs to start the recording from the phone. You can either use a special code for that (see the feature codes in the domain) or use a special key on the phone. Then the recording does not land in the file system, it lands in the mailbox as if someone left a voicemail.

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