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Friedom-Tech

WEIRD ISSUE WITH AASTRA PHONES

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HI;

 

i am having a weird issue in an enviornment that has 20 Aatra 480i's and three Polycoms, the polycoms work fine but the users using the Aastras have an issue where they will hear beeping like someone is pressing buttons on their phone even though the person on the other end of the call cannot hear it.

 

i tried upgrading firmware to latest version but it didnt help!

 

any help would be greatly appreciated.

 

thank you

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i am having a weird issue in an enviornment that has 20 Aatra 480i's and three Polycoms, the polycoms work fine but the users using the Aastras have an issue where they will hear beeping like someone is pressing buttons on their phone even though the person on the other end of the call cannot hear it.

 

i tried upgrading firmware to latest version but it didnt help!

 

any help would be greatly appreciated.

 

Is the hearing limited to the Aastra handsets? That would be very strange. If you can get a wireshark trace it should be possible to see what is going on on the media level. Filter for the IP address during the capture, then we don't have to screen MB of data.

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Is the hearing limited to the Aastra handsets? That would be very strange. If you can get a wireshark trace it should be possible to see what is going on on the media level. Filter for the IP address during the capture, then we don't have to screen MB of data.

 

yes it is limited to the Aastra handsets...the ppl on the other end of the phone do not hear the beeping.

i can give you remote access to the system if you email me personal message

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Hello,

 

We have a client reporting this with another system and aastra phones.

(They are using a sangoma PRI card into the mix)

 

Did you find anything out?

thanks

matt

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