Jim Posted May 25, 2009 Report Share Posted May 25, 2009 Using Version: 3.3.1.3177 (Win32) I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible? I also have the same requirement for a Hunt Group. Is this possible? We have 2 divisions with seperate employees and need to be available 24x7 for calls. The scenario for the ACD is- Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up. Hunt Group is- Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on. Any help would be appreciated Quote Link to comment Share on other sites More sharing options...
pbx support Posted May 26, 2009 Report Share Posted May 26, 2009 There is partial support for the external numbers for the ACD and hunt groups. But you can always have a static/manual registration for the agents with their cell phone numbers. In the 4.0 you will have the full support for the cellphone/external number. Using Version: 3.3.1.3177 (Win32) I have a need for using an ACD to dial external numbers whether cell or landline. Is this possible? I also have the same requirement for a Hunt Group. Is this possible? We have 2 divisions with seperate employees and need to be available 24x7 for calls. The scenario for the ACD is- Customer calls the 800 # assigned to ACD which is for Hosting Support. This needs to route to 3 engineers cell phones, first available picks up. Hunt Group is- Customer calls local # assigned to HuntGroup which is for IT Support. This needs to ring engineer 1, then 2 if no answer and so on. Any help would be appreciated Quote Link to comment Share on other sites More sharing options...
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