DWAyotte Posted October 13, 2009 Report Share Posted October 13, 2009 I have an ongoing issue where my calls won't always connect to my agent groups. Here is 1 of many incidents. This comes from the pbxnsip log. [8] 20091013114014: ACD: Extension 232 is not logged in [8] 20091013114014: ACD: Extension 233 is not logged in [8] 20091013114014: ACD: Extension 245 is in recovery time [8] 20091013114014: ACD: Extension 274 is not logged in [8] 20091013114014: ACD: Extension 283 is not logged in [8] 20091013114014: ACD: Extension 285 is not logged in [8] 20091013114014: ACD: Extension 291 is not logged in [8] 20091013114014: ACD: Extension 301 is in recovery time [8] 20091013114014: ACD: Extension 306 is in recovery time [8] 20091013114014: ACD: Extension 311 has another call [8] 20091013114014: ACD: Extension 319 is in recovery time [8] 20091013114014: ACD: Extension 336 is in recovery time [7] 20091013114014: ACD: Next stage in 802 has 8 agents available, 1 selected Here you can see 8 Agents available. Wireshark reveals that the caller received this message: Status-Line: SIP/2.0 486 Busy The caller never was connected and none of the available agents phones rang. This issue is plaguing me. I appreciate any help on this. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted October 13, 2009 Report Share Posted October 13, 2009 What did you set for your recovery time? Quote Link to comment Share on other sites More sharing options...
DWAyotte Posted October 13, 2009 Author Report Share Posted October 13, 2009 What did you set for your recovery time? 60s Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted October 14, 2009 Report Share Posted October 14, 2009 try setting it to 5 seconds and see if it works seems as the agent is still in recovery mode.... Quote Link to comment Share on other sites More sharing options...
DWAyotte Posted October 14, 2009 Author Report Share Posted October 14, 2009 try setting it to 5 seconds and see if it worksseems as the agent is still in recovery mode.... If you look at the log I posted, it shows the agents that are on recovery. It also shows the agents that are not logged in, and finally it shows the agents that are available. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted October 14, 2009 Report Share Posted October 14, 2009 I just sent you a private message I am interested in helping you out I will post final (hopefully positive) results on here Quote Link to comment Share on other sites More sharing options...
pbx support Posted October 14, 2009 Report Share Posted October 14, 2009 I just sent you a private messageI am interested in helping you out I will post final (hopefully positive) results on here Also verify whether the selected agent's phone is not on DND. Try changing the algorithm to see if you get a different result. Quote Link to comment Share on other sites More sharing options...
DWAyotte Posted October 14, 2009 Author Report Share Posted October 14, 2009 Also verify whether the selected agent's phone is not on DND. Try changing the algorithm to see if you get a different result. Meaning that being on DND doesn't make you unavailable in the Q, so you would still have calls routing to you? Why would that be? Quote Link to comment Share on other sites More sharing options...
pbx support Posted October 14, 2009 Report Share Posted October 14, 2009 Meaning that being on DND doesn't make you unavailable in the Q, so you would still have calls routing to you?Why would that be? If the DND is set on the phone that may not be seen at the PBX (but there are exceptions to this. e.g., if the phone is snom and if it is set to update the PBX when the DND button is pressed on the phone). That is why PBX will route the call to the phone. Quote Link to comment Share on other sites More sharing options...
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